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For Companies At a Glance
- Tasks: Manage client accounts and deliver top-notch customer service while travelling across Europe.
- Company: Dynamic company based in Lympne, Kent, focused on building strong client relationships.
- Benefits: Competitive salary, travel opportunities, and a chance to grow your career.
- Why this job: Join a role that combines customer service with exciting international travel.
- Qualifications: Experience in customer service and account management, plus great communication skills.
- Other info: Perfect for those who thrive in a fast-paced environment and love meeting new people.
The predicted salary is between 30000 - 35000 £ per year.
Location: Lympne, Kent
Salary: £30,000 - £35,000 per annum (dependent on experience)
Job Type: Full time/permanent (with European travel approx. once every other month)
Overview
We are looking for a Customer Service Representative to manage accounts across a defined geographical territory, deliver exceptional service, and build strong long-term relationships with clients. This role combines excellent customer service with strategic account management and requires regular overseas travel to visit clients.
Key responsibilities
- Manage a portfolio of accounts within a designated territory, acting as the main point of contact for clients.
- Provide responsive, high-quality customer service to resolve issues, answer queries, and ensure client satisfaction.
- Regularly visit clients overseas to build and maintain relationships, conduct reviews, and address needs in person.
- Identify opportunities to grow accounts through up sell, cross-sell, or expanded service offerings and work with internal teams to implement growth plans.
- Monitor account performance, maintain accurate records, and prepare reports on client activity and opportunities.
- Coordinate with sales, operations, and support teams to ensure seamless delivery and customer experience.
Skills and experience required
- Proven customer service experience with strong interpersonal and communication skills.
- Experience managing accounts or client relationships (B2B).
- Demonstrated ability to identify and develop opportunities to grow accounts.
- Willingness and ability to travel overseas regularly to meet clients in person.
- Strong organisational skills, attention to detail, and the ability to manage competing priorities.
Customer Service Representative in Hythe employer: HR GO Recruitment
Contact Detail:
HR GO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Hythe
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Representative role, and who knows? They might just have the inside scoop on openings that aren't advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how you can showcase your customer service skills and account management experience. We recommend doing mock interviews with friends or using online resources to get comfortable with your responses.
✨Tip Number 3
Don’t forget to research the company! Knowing their values and recent news can help you tailor your answers during interviews. Plus, it shows you're genuinely interested in the role and the company, which is always a bonus.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. So, don’t hesitate – hit that apply button!
We think you need these skills to ace Customer Service Representative in Hythe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Representative role. Highlight your relevant experience in managing accounts and providing top-notch customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can build strong relationships with clients. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure to demonstrate your communication skills in your application. Whether it's through your writing style or examples of past experiences, let us know how you connect with people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at HR GO Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to share examples of how you've handled difficult situations in the past. Companies love candidates who can demonstrate their problem-solving skills and ability to keep clients happy.
✨Research the Company and Its Clients
Take some time to understand the company’s values, mission, and the types of clients they serve. This will help you tailor your answers and show that you're genuinely interested in the role and the company’s success.
✨Prepare for Travel Questions
Since this role involves regular overseas travel, be prepared to discuss your flexibility and experience with travel. Share any relevant experiences where you’ve successfully managed client relationships while on the go.
✨Showcase Your Account Management Skills
Think of specific examples where you've successfully managed accounts or grown client relationships. Be ready to discuss how you identified opportunities for upselling or cross-selling, as this is key for the role.
