Salary: £28,000 per annum
Location: Hailsham - Office-based, with one day working remotely per week after probation
Working Hours: Monday to Friday, 8:00am-4:00pm
Job Type: Full-time, Permanent
Annual Leave: 23 days plus discretionary annual bonus
About the Role
Our client is looking for a fluent French and English-speaking Customer Service & After-Sales Representative to join their team.
The role is split between
75% customer service support and
25% after-sales care, covering customer enquiries, order processing, reporting, returns, refunds, exchanges and warranty claims.
You will work closely with sales, logistics, warehouse and technical support teams to deliver excellent customer service and ensure enquiries are resolved efficiently.
Key Responsibilities
- Respond to customer enquiries by phone and email in French and English.
- Process orders, manage deliveries and maintain accurate customer records.
- Prepare weekly reports for key customer accounts.
- Support promotional campaigns and product launches.
- Handle returns, exchanges, refunds and warranty claims.
- Investigate complaints and follow up to ensure customer satisfaction.
- Liaise with internal teams to resolve customer issues.
- Meet agreed service levels and performance targets.
Requirements
- Minimum three years' customer service experience.
- Fluent written and spoken French and English; native French or Belgian French speakers preferred.
- Excellent communication, organisation and problem-solving skills.
- Experience managing customer enquiries and resolving complaints.
- Proficiency in Microsoft Office, particularly Excel, Word and Outlook.
- Ability to multitask and work effectively within a team.
Desirable: Experience with order management, returns and warranty claims.
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French-Speaking Customer Service & After-Sales Representative in Hailsham employer: HR GO Recruitment
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