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- Tasks: Transform customer service using tech, automation, and AI tools.
- Company: Fast-growing business reimagining customer support across Europe.
- Benefits: 23 days holiday, vibrant office culture, and annual company events.
- Why this job: Join a team that values innovation and makes a real impact on customer experience.
- Qualifications: Fluent in French and English, with a tech or process improvement background.
- Other info: Perfect for problem solvers ready to enhance digital customer support.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hailsham
Type: Full-time
Languages: Fluent French (spoken & written) required; additional Southern European languages are a plus.
HRGO Recruitment client is a fast-growing business operating on SAP and expanding reach across Europe. They are looking for reimagining customer service, harnessing technology, automation, and process improvement to deliver best-in-class support. That’s where you come in.
Our client is looking for a customer service superstar with a tech mindset, someone who loves solving problems, working with data, and improving systems. This is not a traditional contact centre or telesales role. It’s perfect for someone with a technical or analytical background who’s ready to roll up their sleeves and help transform how we support customers across all digital platforms.
In this role, you will:
- Work on customer service improvement projects using automation, chatbots, and AI tools
- Help identify and fix root causes of repeat issues to reduce unnecessary customer contact
- Support customer queries with clarity, professionalism, and care, especially in written and spoken French
- Manage sales orders, customer data, and inventory issues while working across departments (logistics, commercial, credit, etc.)
- Contribute to the shift from manual data entry to digitised, streamlined work flows
We would love to hear from you if you have:
- A technical or process improvement background (education or early career)
- Fluency in French and English (Belgian French speakers welcomed!)
- Experience with SAP, CRM systems, spreadsheets, or tools like Power BI
- Strong communication skills and a proactive, problem-solving mindset
- A desire to make things better - not just fix problems, but stop them from happening again
What you will get:
- 23 days holiday
- Bright, open-plan office with coffee and company events
- The chance to shape how a growing business delivers exceptional customer experience
- Annual company events
Please click apply now if you have the required skills and are interested in this position.
Customer & Digital Specialist (French Speaking) in Hailsham employer: HR GO Recruitment
Contact Detail:
HR GO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer & Digital Specialist (French Speaking) in Hailsham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your French! Since this role requires fluency, brush up on your language skills. Try having mock conversations or even record yourself speaking to boost your confidence.
✨Tip Number 3
Show off your tech skills! Be ready to discuss any experience you have with automation, chatbots, or data analysis. Bring examples of how you've used these tools to improve processes in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer & Digital Specialist (French Speaking) in Hailsham
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in French, make sure to highlight your language skills right at the top of your application. Use clear and professional French in your written communication to demonstrate your proficiency.
Tailor Your Experience: We want to see how your background fits with our tech-savvy approach. Be specific about your experience with customer service, automation, or any technical tools you've used. This will help us understand how you can contribute to our mission.
Be Problem-Solving Savvy: In your application, share examples of how you've tackled challenges in previous roles. We love candidates who can think critically and improve processes, so don’t hold back on showcasing your problem-solving mindset!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way for us to keep track of your application and get back to you as soon as possible!
How to prepare for a job interview at HR GO Recruitment
✨Brush Up on Your French
Since fluency in French is a must for this role, make sure to practice your spoken and written skills. Prepare to answer common customer service scenarios in French, as this will showcase your language proficiency and ability to communicate effectively.
✨Show Off Your Tech Savvy
This position requires a tech mindset, so be ready to discuss your experience with automation, chatbots, or any relevant software like SAP or CRM systems. Bring examples of how you've used technology to improve processes or solve problems in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to share specific instances where you've identified root causes of issues and implemented solutions. Highlight your analytical background and how it has helped you tackle challenges in customer service or process improvement.
✨Be Ready to Collaborate
This role involves working across departments, so think about times when you've successfully collaborated with others. Be prepared to discuss how you manage communication and coordinate efforts to enhance customer experience, especially in a digital context.
