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- Tasks: Be the go-to person for French and Belgian customers, handling enquiries and processing orders.
- Company: Join a friendly team at HRGO Recruitment in Hailsham.
- Benefits: Enjoy 23 days holiday, a bonus, and ongoing training opportunities.
- Why this job: Make a real impact by delivering top-notch service in a fast-paced environment.
- Qualifications: Fluent in French and English with customer service experience.
- Other info: Hybrid working model with a supportive team culture.
The predicted salary is between 26000 - 27000 £ per year.
Location: Hailsham
Salary: £26,000 - £27,000 per annum
Contract Type: Full‑time, Permanent
Hours: Monday to Friday, 8:00am-4:00pm
Hybrid Working: Office‑based with one remote day per week after probation
Holidays: 23 days plus public holidays
About the Role
HRGO Recruitment are looking for a proactive French‑speaking Customer Service Administrator to join our busy and friendly team in Hailsham. You'll be the first point of contact for our French and Belgian customers, handling enquiries, processing orders, and ensuring excellent service from start to finish. This is an excellent opportunity for someone who enjoys working in a fast‑paced, international environment and takes pride in delivering high‑quality service. You will play a key role in supporting our French and Belgian customers by managing orders, handling enquiries, and ensuring a smooth customer experience from start to finish. You will be joining a collaborative, supportive team where initiative and attention to detail are valued, and where your contribution will make a real difference to the business.
Key Responsibilities
- Respond to customer enquiries by phone and email in French and English.
- Process customer orders, returns, and exchanges accurately.
- Maintain customer and order records, and produce regular reports.
- Liaise with warehouse, sales, and logistics teams to ensure smooth delivery.
- Resolve issues efficiently, maintaining a high standard of customer satisfaction.
Skills and Experience
- Minimum of 3 years' customer service or administrative experience.
- Fluent in French (native or near‑native) and fluent in English.
- Excellent communication, organisation, and IT skills.
- Positive, professional attitude and calm under pressure.
Benefits
- 23 days' holiday plus public holidays.
- Discretionary annual bonus.
- Pension scheme and life insurance (2x annual salary).
- Employee Assistance Programme (including 24/7 wellbeing support).
- Ongoing training and professional development.
- Regular team and company events.
If you're a fluent French speaker who enjoys providing great service and wants to join a supportive, professional team, we'd love to hear from you.
French-Speaking Customer Service employer: HR GO Recruitment
Contact Detail:
HR GO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French-Speaking Customer Service
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a French-speaking customer service role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. Make sure you can showcase your language skills and how you handle tricky situations with customers.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, be yourself. They want to see how you fit into their team, so let your positive attitude and passion for customer service shine through.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you're serious about joining our friendly team. Don't miss out on this opportunity to work in a supportive environment!
We think you need these skills to ace French-Speaking Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and language skills. We want to see how your background fits the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about customer service and how your French-speaking skills will help us deliver top-notch support to our customers.
Showcase Your Communication Skills: Since you'll be dealing with customers in both French and English, make sure your application reflects your communication prowess. Use clear, concise language and check for any typos – we love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at HR GO Recruitment
✨Brush Up on Your French
Since you'll be dealing with French-speaking customers, make sure to practice your language skills. Prepare to answer questions in both French and English, as this will showcase your fluency and confidence.
✨Know the Company Inside Out
Research the company and its values. Understand their customer service approach and be ready to discuss how you can contribute to their mission of providing excellent service to French and Belgian customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience that highlight your customer service abilities. Think about times when you resolved issues or went above and beyond for a customer, as these stories will demonstrate your proactive attitude.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask. This shows your interest in the role and the company. You might want to inquire about team dynamics or how success is measured in the customer service department.