Hours: Monday to Friday, 08:30-17:00 (40 hours per week)
Pay: £13.13 per hour
Looking for a steady, full-time role where you can put your customer service skills to use every day? We're recruiting for a Customer Service Administrator to join a busy, friendly team in Folkestone on a temp-to-perm basis.
This is a great opportunity for someone who enjoys problem-solving, building customer relationships, and taking ownership of enquiries through to resolution.
Main purpose of the role
To deal with customer queries, process orders, and troubleshoot deliveries.
Key responsibilities
- Answer product and service questions via telephone and email in a timely manner.
- Open and maintain customer accounts, ensuring information is accurate and complete.
- Process B2C and B2B customer orders efficiently and accurately.
- Increase customer purchases by recommending further products where appropriate.
- Manage customer complaints by providing appropriate solutions and follow-up.
- Process payments in line with company procedures.
- Manage B2C and B2B customer returns and process credits as required.
- Book deliveries with customers and couriers to meet agreed timescales.
- Troubleshoot technical issues and elevate where necessary.
- Ensure the customer database is kept up to date at all times.
- Take ownership of customer enquiries and resolve them to a high standard.
- Work towards set KPIs and contribute to team performance.
- Minimum 2 years' experience dealing with the general public via telephone and email
- Confident communicator with strong customer focus and attention to detail
- Good IT skills and accurate data entry
- Ability to work to targets/KPIs and manage multiple enquiries at once
Desirable (but not essential)
- Experience in both B2B and B2C order processing
- Experience booking deliveries with couriers
All applicants will be assessed solely on their suitability for the role, without regard to age, gender, disability, ethnicity, religion, belief, or sexual orientation.
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Customer Service Administrator in Folkestone employer: HR GO Recruitment
Join a dynamic and rapidly expanding aerospace precision engineering company that values its employees and fosters a collaborative work culture. With a focus on quality and innovation, we offer competitive salaries, opportunities for professional growth, and a commitment to maintaining a safe and organised working environment. As a CNC Setter/Operator, you'll be part of a team that takes pride in producing high-precision components while enjoying the benefits of working in a thriving industry.
