Parts Advisor in Dumfries

HRGO is recruiting for a reputable client in the Agricultural & Plant Machinery sector to support their existing Dumfries depot. We are seeking a Parts Advisor to join the established team and play a key role in ensuring fast, accurate parts supply to customers and engineers. The ideal candidate will have experience in a parts, stores or trade counter environment within plant, agricultural, construction equipment, automotive or commercial vehicles.

Role Summary

The Parts Advisor is responsible for identifying, sourcing and supplying the correct parts and consumables for construction and agricultural machinery, supporting both external customers and internal workshop/field service teams. The role ensures fast, accurate parts availability to minimise machine downtime, maximise customer satisfaction and support efficient depot operations.

Key Responsibilities

• Serve customers at the parts counter, and respond to phone and email enquiries, quickly and accurately identifying parts requirements.
• Use parts catalogues, OEM systems and internal ERP to locate the correct parts for a wide range of construction/agricultural machinery and attachments.
• Prepare and issue quotations, process orders and raise invoices for parts and related services.
• Coordinate closely with workshop technicians and field engineers to ensure required parts are available in time for scheduled repairs and breakdowns.
• Place orders with approved suppliers, track deliveries and chase back orders to meet agreed timescales and customer expectations.
• Receive, check and book-in parts deliveries, ensuring accuracy against purchase orders and delivery notes.
• Maintain stock levels, carry out regular stock checks and cycle counts, and support annual stocktakes to achieve high stock accuracy.
• Manage returns, warranty claims and credits with suppliers and manufacturers in line with company procedures.
• Keep the parts department, stores and counter area clean, safe and well organised, with clear labelling and logical storage.
• Maintain accurate customer and parts records within the ERP/stock system, ensuring data is kept up to date at all times.
• Assist with pricing updates, special promotions and merchandising of parts and consumables.
• Provide basic technical advice to customers regarding parts suitability, maintenance schedules and recommended consumables (within competence and guidelines).
• Adhere to all company health, safety and environmental policies, including correct handling, storage and disposal of oils, filters and other materials.
• Support colleagues across the depot, including occasional assistance with loading/unloading and other operational tasks as required.

Required Qualifications & Experience

• Previous experience in a parts, stores, trade counter or similar role (e.g. construction machinery, plant hire, agricultural, automotive or commercial vehicle sector).
• Good working knowledge of mechanical components and an understanding of how agricultural/plant/construction machinery operates.
• Experience using a computerised stock/ERP system and confidence with basic IT (email, spreadsheets, data entry).
• Strong customer service background, ideally in a B2B, trade or hire environment.

Preferred Qualifications & Experience (Nice to Have)

• Experience within a main dealer, OEM or manufacturer parts environment.
• Previous involvement with warranty processes, returns or claims administration.
• Any relevant parts, engineering or technical qualifications.

Core Skills & Competencies

• Excellent communication skills, able to build rapport with contractors, operators and internal teams.
• Strong attention to detail and accuracy in part identification, data entry and documentation.
• Ability to prioritise and manage multiple enquiries, especially during peak periods and breakdown situations.
• Confident problem-solver with a practical, "can-do" approach.
• Commercial awareness around margins, discounts and the impact of downtime on customers.
• Team player, willing to support colleagues across parts, service and hire functions.
• Physically fit and comfortable with manual handling within safe limits.
• High level of safety awareness and adherence to health, safety and environmental standards.

Compensation & Benefits

• Up to £15 per hour, dependent on experience.
• Full-time, permanent position (39 hours per week, Monday to Friday).
• Opportunity to join an established depot with potential for development within the business.

Contact us:

Email: info@hrgo.co.uk
Call: 01233 722 401