Customer Services - Claims Automotive

Due to our continued growth, we\’re looking to recruit somebody who is passionate about their job & enjoys working within a close-knit team.

Our Customer Service Administrators / Front of house Claims team – are the first point of contact for our customers & must always maintain the highest level of service.

You will work in a fast-paced environment – no two days are ever the same!

Job Role

• Responsible for updating our customers during the full repair process of their vehicles – administration of incoming insurance claims
• Liaising with insurers and customers, repair process from start to finish
• Booking customers in for estimates & their vehicle repairs
• Provide an exceptional level of customer service, ensuring all enquiries are dealt with quickly and efficiently
• To complete general administration duties
• Effectively operate a Bodyshop Management system, maintaining detailed claim logs
• Liaise with our Customers, Work Providers & Insurance companies to provide progress updates on repairs
• Ensure the efficient operation of vehicle movements (in/out)
• Respond to emails in a timely and professional manner
• Take card payments from customers for Sales Invoices
• Take a proactive approach to work & assisting colleagues where necessary
• Dealing with any other ad-hoc tasks as set by Line Manager or Operations Manager

Other Experience, Knowledge & Skills to Include

• Experience working as FRONT OF HOUSE CLAIMS HANDLER is ESSENTIAL
• Excellent customer service and interpersonal skills
• A great team player, who can easily build relationships with all departments in the company
• Self‑motivated, with a strong work ethic and a positive attitude
• Must be able to prioritise your work in a fast‑paced environment and manage a high workload ➢ Exceptional attention to detail
• Very good written and spoken English is essential
• Excellent IT skills – specifically Microsoft Outlook, Word & Excel
• AUTOFLOW experience advantageous but not essential