Customer Service Order Processor

Position: Customer Service Order Processor

Location: Widnes

Job Type: Full-Time, Permanent

Job Overview:

As the Customer service order processor you will be responsible for managing and optimising electrical product inventory, handling, and distribution within a branch of the sales department. You will ensure efficient inventory management and coordination with sales, procurement and logistics teams.

Duties:

• Oversee inventory management for electrical products, ensuring accurate tracking and stock levels.
• Order processing for electrical orders.
• Provide technical and product support to the sales team.
• Implement best practices for warehouse organisation, storage, and product handling.
• Collaborate with procurement, logistics, and sales teams to streamline operations.
• Coordinate with warehouse staff on proper handling, storage, and distribution of electrical products.
• Coordinate inbound and outbound shipments to meet customer demands and delivery timelines.
• Utilise warehouse management systems (WMS) and other software tools for tracking and reporting.

Skills and Requirements:

• Electrical Wholesale Experience is ideal.
• IT literate
• Excellent verbal and written communication skills
• Good knowledge of the industry
• Ability to take instructions and work under minimal supervision.
• Able to self-motivate
• Able to prioritise workload effectively and work under pressure.
• Ability to maintain technical knowledge of product ranges.
• Capable of interpreting customers\’ needs where appropriate.
• Ability to work as part of a team.
• Willingness to undertake training to improve capability in the role.

If you are interested, please contact Nicola at 0151 439 3051 or email Nicola.Evans@HRGO.co.uk

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