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- Tasks: Lead a team to deliver top-notch customer service and resolve escalated issues.
- Company: Established service-led organisation in Greater London with a focus on excellence.
- Benefits: One day remote work after probation, competitive salary, and career development opportunities.
- Why this job: Make a real difference in customer satisfaction while leading a dynamic team.
- Qualifications: Proven management experience and strong people skills in a fast-paced environment.
- Other info: Structured role ideal for a customer-driven manager looking for growth.
The predicted salary is between 36000 - 60000 £ per year.
A well-established service-led organisation in Greater London is seeking a Customer Service Manager to lead a team of office-based advisors and field engineers. This role focuses on enhancing customer service excellence, adhering to SLAs and KPIs, and resolving escalated issues.
The ideal candidate will have proven management experience in a fast-paced environment and strong people management skills. This office-based position offers one day of remote work after probation and is suited for a structured, customer-driven manager.
Customer Service Manager — Lead Teams, SLA Excellence employer: HR GO Recruitment
Contact Detail:
HR GO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager — Lead Teams, SLA Excellence
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team leadership and SLA management. We recommend doing mock interviews with friends or using online resources to get comfortable talking about your experience and how you handle escalated issues.
✨Tip Number 3
Showcase your people management skills! During interviews, share specific examples of how you've led teams to success in fast-paced environments. Highlight your achievements in meeting SLAs and KPIs to demonstrate your fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Customer Service Manager — Lead Teams, SLA Excellence
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management experience and people skills. We want to see how you've led teams in fast-paced environments, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service excellence and how you can help us meet our SLAs and KPIs.
Showcase Problem-Solving Skills: In your application, include specific instances where you've resolved escalated issues. We love seeing how you tackle challenges head-on and keep customers happy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at HR GO Recruitment
✨Know Your SLAs and KPIs
Before the interview, brush up on what SLAs and KPIs mean in the context of customer service. Be ready to discuss how you've successfully managed these metrics in your previous roles. This shows that you understand the importance of these standards and can lead a team effectively.
✨Showcase Your People Management Skills
Prepare examples of how you've led teams in the past, especially in fast-paced environments. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your capability to manage and inspire others.
✨Prepare for Escalated Issues
Anticipate questions about how you handle escalated customer issues. Have a couple of real-life scenarios ready where you turned a negative situation into a positive outcome. This will highlight your problem-solving skills and customer-centric approach.
✨Understand the Company Culture
Research the organisation's values and culture. Be prepared to explain how your management style aligns with their mission. This shows that you're not just looking for any job, but that you're genuinely interested in contributing to their success.
