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- Tasks: Assist customers with bookings and inquiries via phone and email.
- Company: Dynamic international company with growth opportunities.
- Benefits: Competitive pay, flexible part-time hours, and potential for permanent role.
- Why this job: Join a vibrant team and enhance your customer service skills.
- Qualifications: Experience in customer service, especially in call centres, is preferred.
- Other info: Exciting prospects in a secure sector with room for progression.
- Job Type: Temporary for 3 month with a possibility to go perm
- Working hours/days: PART TIME – Monday to Wednesday 8pm-4pm or 8:30am-4:30pm
HR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international company with multiple offices. The client are looking for an enthusiastic and energetic character to join their company based in Leeds (LS5) as a Customer Service Advisor on a part‑time basis.
The ideal candidate will be able to demonstrate inbound customer service experience.
You will be responsible for responding to emails and telephone calls made by customers wanting to book a service or repair on their vehicle.
General Duties of Customer Service Advisor:
- Responding to emails and telephone calls made by customers.
- Booking appointments with approved garages
- Type and administer correspondence to customers.
- Ensure quality and accuracy in all correspondence with customers.
General Requirements of Customer Service Advisor:
- Demonstrate inbound customer service experience, ideally gained from a call centre
- Other customer service experience can include any complaint handling, inbound processing
- Strong independent and team worker.
If you are interested in the Customer Service Advisor role based in Leeds LS5, hit the \’apply now!\’ button for an immediate interview!
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Customer Service Advisor - Part Time employer: HR GO Recruitment
Contact Detail:
HR GO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part Time
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult customers or tricky situations. Being prepared with examples will make you stand out as a confident candidate.
✨Tip Number 3
Dress the part! Even if it's a virtual interview, looking professional can boost your confidence and make a great first impression. Remember, you want to show them you're serious about the role.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a nice touch that many candidates overlook.
We think you need these skills to ace Customer Service Advisor - Part Time
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a moment to really digest the job description. It’s packed with details about what we’re looking for in a Customer Service Advisor, so make sure you understand the role and its requirements.
Show Off Your Customer Service Skills: When writing your application, highlight any relevant customer service experience you have. We want to see how you've handled calls or emails in the past, so share specific examples that showcase your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, quality over quantity!
Apply Through Our Website: We encourage you to hit the 'apply now!' button on our website for an immediate interview. It’s the quickest way to get your application in front of us, and we can’t wait to hear from you!
How to prepare for a job interview at HR GO Recruitment
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare specific examples from your past experiences where you successfully handled customer inquiries or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Practice Common Interview Questions
Anticipate common interview questions related to customer service, such as how you would handle a difficult customer or how you prioritise tasks. Practising your responses can help you feel more confident during the actual interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that demonstrate your interest in the role and the company. Inquire about team dynamics, training opportunities, or what success looks like in this position. This shows you’re serious about contributing to their success.
