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- Tasks: Help customers with inquiries and resolve issues through phone, email, and live chat.
- Company: Join a growing contact centre team at HRGO in Birchwood, Warrington.
- Benefits: Competitive salary, flexible part-time hours, and a supportive work environment.
- Why this job: Make a difference by delivering exceptional customer service in a dynamic setting.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Enjoy a permanent contract with opportunities for growth and development.
The predicted salary is between 15600 - 20800 £ per year.
Position: Customer Service Advisor (Part Time)
Location: Birchwood, Warrington
Hours: Part Time, Rotational shifts (Between 8:30 am-5:15 pm Monday – Friday)
Training: Please note that training is full-time 09:00 am- 5:00 pm Monday – Friday for 4 weeks, then your rotating shifts will be: Week one: 8:30 – 13:00 Week two: 14:15 – 17:15
Overview
HRGO is seeking enthusiastic Customer Service Advisors to join an expanding contact centre team in Birchwood, Warrington. The ideal candidate will be passionate about delivering exceptional customer service in a dynamic environment.
Key Duties
- Respond to customer inquiries and complaints via phone, email, and live chat.
- Provide accurate information about products and services.
- Assist in resolving customer issues and processing returns.
- Document customer interactions in the CRM system.
- Collaborate with other departments to enhance the customer experience.
Qualifications/Skills
- Previous customer service experience, preferably in a contact centre.
- Excellent communication skills (written and verbal).
- Strong problem-solving abilities and a professional demeanour.
- Ability to multitask and work effectively in a fast-paced setting.
For more information, please get in touch with Nicola at HR GO Recruitment Email: nicola.evans@hrgo.co.uk
Phone: 0151 439 3049 or 07718 490426.
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Customer Service Advisor (Part Time) employer: HR GO Recruitment
Contact Detail:
HR GO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Part Time)
✨Tip Number 1
Get your game face on! When you apply for the Customer Service Advisor role, make sure to showcase your enthusiasm and passion for helping customers. We want to see that you’re ready to jump in and tackle any challenge that comes your way.
✨Tip Number 2
Practice makes perfect! Before your interview, brush up on common customer service scenarios. Think about how you would handle tricky situations and be ready to share your problem-solving skills with us. We love a candidate who can think on their feet!
✨Tip Number 3
Don’t forget to ask questions! When you get the chance to chat with us, show your interest by asking about the team dynamics or training process. It’s a great way to demonstrate your eagerness to be part of our expanding contact centre team.
✨Tip Number 4
Apply through our website! We recommend sending your application directly through our site to ensure it gets noticed quickly. The sooner you apply, the better your chances are of landing that Customer Service Advisor gig!
We think you need these skills to ace Customer Service Advisor (Part Time)
Some tips for your application 🫡
Get Your CV Spot On: Make sure your CV is tailored to the Customer Service Advisor role. Highlight any previous experience in customer service and showcase your communication skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering exceptional customer service. Let us know what makes you the perfect fit for our dynamic environment at StudySmarter.
Be Prompt with Your Application: With a high number of candidates applying, don’t wait around! Send your CV and application through our website as soon as possible. The sooner we see your application, the better your chances!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled customer issues in the past. We love seeing candidates who can think on their feet and resolve problems effectively, so let us know how you’ve done this before!
How to prepare for a job interview at HR GO Recruitment
✨Know the Company
Before your interview, take some time to research HRGO and their customer service values. Understanding their mission and how they operate will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Experience
Be ready to discuss your previous customer service experience in detail. Think of specific examples where you resolved issues or went above and beyond for a customer. This will demonstrate your problem-solving abilities and commitment to exceptional service.
✨Practice Common Questions
Prepare for common interview questions like 'How do you handle difficult customers?' or 'Can you give an example of a time you multitasked effectively?' Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
