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- Tasks: Manage warranty claims, returns, and provide top-notch customer support.
- Company: Join a trusted supplier in the arboriculture and environmental industries.
- Benefits: Enjoy training opportunities and a supportive work environment.
- Why this job: Be part of a team dedicated to excellent service and making a difference outdoors.
- Qualifications: High IT literacy, Excel skills, and great communication abilities required.
- Other info: Experience with ERP software is a plus, but training will be provided.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service / Returns Administrator Our client is a trusted supplier of professional tools, equipment, and services to arboriculture, forestry, and environmental industries. They are dedicated to providing their clients with high-quality products and excellent customer support to meet the demands of their work in challenging outdoor environments, ensuring they have the tools they need to work safely and efficiently. They are seeking a Customer Service / Returns Administrator to join their team. This role is crucial in supporting their commitment to outstanding customer service and efficient handling of returns, product exchanges, and warranty claims. The ideal candidate will have a high level of IT literacy, proficiency in Excel, and excellent telephone and interpersonal skills. Prior experience with using ERP software is an advantage, though training will be provided. Key Responsibilities: Manage warranty claims, credit notes, and product returns or exchange requests. Arrange and track collections and liaise with manufacturers for claim submissions. Monitor customer return authorisations (CRAs) to identify patterns and trends. Coordinate with preferred couriers, tracking parcel delays and handling claims for any losses or damages. Assist with answering customer calls and providing friendly, professional support. Process customer orders accurately and efficien…
Customer Service Administrator employer: HR GO Recruitment
Contact Detail:
HR GO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarize yourself with the tools and equipment relevant to arboriculture, forestry, and environmental industries. Understanding the products will help you communicate effectively with customers and demonstrate your commitment to their needs.
✨Tip Number 2
Brush up on your Excel skills, especially functions related to data management and analysis. Being proficient in Excel will not only help you in managing returns and claims but also show that you're ready to handle the administrative aspects of the role.
✨Tip Number 3
Practice your telephone and interpersonal skills by engaging in mock customer service scenarios. This will prepare you for handling customer inquiries and complaints professionally, which is crucial for this position.
✨Tip Number 4
If you have experience with ERP software, be ready to discuss it during the interview. If not, express your willingness to learn and adapt quickly, as training will be provided. Showing enthusiasm for learning new systems can set you apart.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service / Returns Administrator position. Understand the key responsibilities and required skills, such as IT literacy and proficiency in Excel.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize any previous customer service roles, experience with ERP software, and your ability to handle returns and warranty claims.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the company's commitment to quality support. Mention specific examples from your past experiences that demonstrate your interpersonal skills and problem-solving abilities.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at HR GO Recruitment
✨Show Your Customer Service Skills
Be prepared to discuss your previous customer service experiences. Highlight specific situations where you successfully resolved issues or provided exceptional support, as this role is all about outstanding customer service.
✨Demonstrate IT Proficiency
Since the job requires a high level of IT literacy, make sure to mention your experience with Excel and any ERP software you've used. If you have examples of how you've utilized these tools to improve efficiency, share those too!
✨Understand the Product and Industry
Familiarize yourself with the products and services offered by the company. Showing that you understand the challenges faced in arboriculture, forestry, and environmental industries will demonstrate your commitment and interest in the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding returns and warranty claims. Think of scenarios where you had to handle difficult situations and be ready to explain your thought process and actions.
