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- Tasks: Help customers navigate their finance agreements and ensure they stay with us.
- Company: Join HRGO Recruitment, a trusted agency connecting talent with top companies.
- Benefits: Enjoy a competitive salary and the chance to work in a dynamic environment.
- Why this job: Make a real impact by enhancing customer experiences and building lasting relationships.
- Qualifications: Previous experience in customer service or sales is essential; strong communication skills are a must.
- Other info: This is a full-time role with occasional weekend work, perfect for those seeking stability.
The predicted salary is between 28800 - 43200 £ per year.
Job Title: Customer Retention Specialist
Location: Chelmsford
Employment Type: Full-time, Permanent
Hours: 9:00 AM – 6:00 PM, Monday to Sunday (standard working days are Monday to Friday, with occasional weekend work, approximately one in four weekends).
Reports to: Team Leader / Department Manager
Overview:
A full-time position is available for an individual with a strong focus on customer service and retention. This role involves supporting clients as they approach the end of their finance agreements, offering guidance on suitable options, and ensuring a smooth continuation of service. The successful candidate will be confident in communication, organised, and results-driven.
Key Responsibilities:
- Identify opportunities to retain existing customers by offering tailored solutions.
- Proactively engage clients ahead of contract expiry to discuss next steps.
- Clearly explain available finance or product options in a professional and approachable manner.
- Maintain accurate records of all communications and customer decisions.
- Carry out standard checks in line with internal procedures and regulatory requirements.
- Collaborate with other departments to ensure seamless customer experiences.
Candidate Requirements:
- Experience in customer service, sales, automotive, finance, or a related sector.
- Ability to manage targets and maintain a strong focus on client satisfaction.
- Excellent verbal and written communication skills.
- Highly organised with good attention to detail.
- Comfortable using CRM platforms and standard office software.
- Knowledge of finance processes, affordability checks, or compliance practices is beneficial.
Please note: You must have the right to work in the UK to be considered.
HRGO Recruitment is a trusted recruitment agency supporting outstanding companies in the region. This is a permanent position offering a competitive salary based on your experience. We aim to respond to all applications
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Customer Retention Specialist employer: HR GO Recruitment
Contact Detail:
HR GO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Specialist
✨Tip Number 1
Familiarise yourself with customer retention strategies and techniques. Understanding how to effectively engage customers and offer tailored solutions will give you an edge in interviews.
✨Tip Number 2
Brush up on your communication skills, especially in explaining complex finance options clearly. Practising role-play scenarios can help you articulate your thoughts more confidently during the interview.
✨Tip Number 3
Research StudySmarter's approach to customer service and retention. Knowing our values and how we operate will allow you to align your answers with what we look for in a candidate.
✨Tip Number 4
Prepare examples from your past experience that demonstrate your ability to manage targets and maintain client satisfaction. Specific stories will make your application stand out and show your results-driven mindset.
We think you need these skills to ace Customer Retention Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, sales, or finance. Use specific examples that demonstrate your ability to retain customers and manage targets effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are passionate about customer retention. Mention any relevant experience and how it aligns with the responsibilities of the role.
Highlight Key Skills: In your application, emphasise your organisational skills, attention to detail, and familiarity with CRM platforms. These are crucial for the Customer Retention Specialist role and should be clearly stated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at HR GO Recruitment
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer retention, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved issues or retained clients, demonstrating your ability to engage and support customers effectively.
✨Understand the Finance Sector
Familiarise yourself with basic finance processes and terminology relevant to the role. Being able to discuss finance options confidently will show that you are proactive and knowledgeable, which is crucial for guiding clients through their decisions.
✨Demonstrate Organisational Skills
The job requires a high level of organisation and attention to detail. Prepare to discuss how you manage your time and keep track of client communications. You might even want to bring examples of how you've maintained records or managed multiple tasks in previous roles.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, the tools they use for customer management, or how success is measured in the position. This not only helps you gauge if the job is right for you but also demonstrates your enthusiasm.
