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- Tasks: Be the friendly voice for customers, helping them with inquiries and resolving issues.
- Company: Join a vibrant contact centre team in Birchwood, Warrington, known for exceptional service.
- Benefits: Enjoy part-time hours, competitive salary, and a dynamic work environment.
- Why this job: Perfect for those who love fast-paced settings and making a real impact on customer satisfaction.
- Qualifications: No specific experience needed, just a passion for helping others and great communication skills.
- Other info: Rotational shifts offer flexibility, making it ideal for students or those seeking part-time work.
The predicted salary is between 15000 - 35000 £ per year.
Job Specification Position: Customer Service Advisor Location: Birchwood, Warrington Hours: Part Time, Rotational shifts between 10:00 – 18:00 Monday- Friday Salary: £25,000 Pro Rata Contract: Permanent HRGO are currently working on behalf of a client based in Birchwood, Warrington who are currently seeking Customer Service Advisors to join their vibrant and expanding contact centre team. If you are passionate about providing exceptional customer service and enjoy working in a dynamic and fast paced environment, then look no further. As a Customer Service Advisor within their contact centre, you will be first point of contact for their valued customers. Your primary responsibility will be to provide exceptional customer service and support across multiple channels including phone, email, and live chat. You will play a crucial role in ensuring customer satisfaction and maintaining their reputation for excellent service. Duties: Respond promptly and professionally to customer inquiries and complaints via phone, email, and live chat. Provide accurate information about products, services, and company policies to customers. Assist customers in resolving issues and finding appropriate solutions. Process returned goods and items for customers within agreed timeframes. Ensure customer complaints are handled effectively and escalated when necessary. Maintain a high level of knowledge about our products and services to effect…
Customer Experience Advisor employer: HR GO Recruitment
Contact Detail:
HR GO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially for phone and live chat interactions. Being articulate and clear can make a significant difference in how you connect with customers and resolve their issues.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues or improved service delivery, as this will highlight your suitability for the role.
✨Tip Number 4
Be prepared to discuss your availability for rotational shifts. Since the role requires flexibility, showing that you can adapt to different schedules will make you a more attractive candidate.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use specific examples that demonstrate your ability to handle inquiries and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you are interested in the role and how your skills align with the company's values and mission.
Highlight Communication Skills: Since the role involves interacting with customers via various channels, emphasise your strong communication skills. Provide examples of how you've successfully communicated with customers in previous roles.
Show Enthusiasm for the Role: In your application, express your enthusiasm for working in a dynamic environment. Mention any relevant experiences that demonstrate your ability to thrive in fast-paced settings.
How to prepare for a job interview at HR GO Recruitment
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Familiarise Yourself with the Company
Research the company and its products or services before the interview. Understanding their values and what they offer will allow you to tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. Be ready to discuss how you would respond to difficult customers or resolve complaints, as this will showcase your problem-solving skills.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you are engaged and serious about the position.
