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- Tasks: Be the first point of contact for customers, providing support via phone, email, and live chat.
- Company: Join a vibrant and expanding contact centre team in Birchwood, Warrington.
- Benefits: Enjoy part-time hours with a competitive salary and a dynamic work environment.
- Why this job: Perfect for those who love helping others and thrive in fast-paced settings.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Flexible rotational shifts available; great opportunity to develop your skills.
The predicted salary is between 15000 - 35000 £ per year.
Location: Birchwood, Warrington
Hours: Part Time, Rotational shifts between 10:00 - 18:00
Salary: £25,000 Pro Rata
Contract: Permanent
HRGO are currently working on behalf of a client based in Birchwood, Warrington who are currently seeking Customer Service Advisors to join their vibrant and expanding contact centre team. If you are passionate about providing exceptional customer service and enjoy working in a dynamic and fast paced environment, then look no further. As a Customer Service Advisor within their contact centre, you will be first point of contact for their valued customers. Your primary responsibility will be to provide exceptional customer service and support across multiple channels including phone, email, and live chat. You will play a crucial role in ensuring customer satisfaction and maintaining their reputation for excellent service.
Duties:
- Respond promptly and professionally to customer inquiries and complaints via phone, email, and live chat.
- Provide accurate information about products, services, and company policies to customers.
- Assist customers in resolving issues and finding appropriate solutions.
- Process returned goods and items for customers within agreed timeframes.
- Ensure customer complaints are handled effectively and escalated when necessary.
- Maintain a high level of knowledge about our products and services to effectively assist customers.
- Collaborate with other departments to resolve customer issues and ensure a seamless customer experience.
- Document and update customer interactions and transactions in the company's CRM system.
- Meet or exceed individual and team performance targets, including customer satisfaction, response times, and quality of service.
- Handle escalation calls in the first instance to establish.
Qualifications/Knowledge/Skills/Experience:
- Previous experience in a customer service role, preferably in a contact centre environment.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and decision-making abilities.
- Ability to handle difficult customer situations with empathy and professionalism.
- Strong multitasking skills and ability to work in a fast-paced environment.
- Attention to detail and accuracy in customer interactions and data entry.
- Ability to work independently as well as part of a team.
Please call Nicola at HR GO recruitment for more information or email.
Customer Experience Advisor employer: HR GO Recruitment
Contact Detail:
HR GO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different customer scenarios with a friend can help you feel more confident and prepared for handling various situations that may arise.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your capability to handle difficult situations with empathy and professionalism.
✨Tip Number 4
Be ready to discuss your experience in a fast-paced environment. Think of specific instances where you managed multiple tasks efficiently, as this is crucial for the role of a Customer Experience Advisor.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in a contact centre environment. Use specific examples that demonstrate your communication skills and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you are interested in the role and how your skills align with the company's values and the job requirements.
Highlight Key Skills: In your application, emphasise skills such as multitasking, empathy, and attention to detail. Provide examples of how you've successfully handled difficult customer situations in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HR GO Recruitment
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Prepare for Common Scenarios
Anticipate questions related to handling difficult customer situations. Think of a few scenarios where you successfully resolved a complaint or issue, and be ready to discuss your thought process and the outcome.
✨Familiarise Yourself with the Company
Research the company and its products or services before the interview. Understanding their values and what they offer will allow you to tailor your answers and show that you are genuinely interested in being part of their team.
✨Demonstrate Strong Communication Skills
Since the role involves various communication channels, practice articulating your thoughts clearly and concisely. During the interview, focus on maintaining a positive tone and active listening to show that you value effective communication.
