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- Tasks: Manage client relationships and enhance sales for a thriving property company.
- Company: Well-established property company based in Aztec, Bristol.
- Benefits: Enjoy 25 days holiday, pension, health care, and life assurance.
- Other info: Permanent role with opportunities for growth and development.
- Why this job: Join a dynamic team and make a real impact in the property industry.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 32000 £ per year.
Do you come from the Beauty industry, travel agency, recruitment, estate agency or flight attendant world and love property? Are you in‑house lettings and looking for a change? Do you have amazing customer service and face‑to‑face people skills and want an opportunity to work for an amazing, well‑established property company? Are you a confident, enthusiastic person with the ability to sell and open doors? If so read on.
The successful candidate will play an integral role in promoting the company based in Aztec, Bristol. This is a key role in enhancing sales and ultimate financial performance of the centre. Reporting to the Directorship, the candidate will demonstrate excellent administrative, organisational and communication skills, be confident, show attention to detail, enthusiasm, adaptability, ability to multi‑task and work under pressure, be highly motivated and proactive with a desire to contribute to the company more widely and a commitment to client/customer service. Ability to be a team player will be vital.
Job Role- Accountable for the financial and operational performance of the centre.
- Attract new clients and ensure retention of existing clients to maximise revenues.
- Overall management, control and accountability for the financial and commercial performance of the centre.
- Management of financial procedures.
- Provision of exceptional customer service whilst ensuring operational efficiency.
- Develop and maintain contact with brokers and commercial agents and provide feedback on introductions.
- Promote available space in the centre on pre‑agreed commercial terms.
- Achieve target sales to grow and maintain centre occupancy levels.
- Manage licence agreement renewals to maintain occupancy levels and grow revenues.
- Develop corporate account contacts with key local occupiers to benefit from potential special projects, overspill or other possible short‑term expansion requirements.
- Maximise revenue from various products available within the centre.
- Network with influencers, public sector and inward investment bodies and target potential customers.
- Assist in preparing marketing collateral suitable for the centre.
- Identify, recommend and implement local marketing initiatives.
- Handle enquiries, viewings, contract negotiations and completions.
- Creative and professional use of social media.
- Develop promotional campaigns for the business centre and its facilities.
- Provide financial management information to include monthly billing, revenue collection and financial reporting using Twiin software (training provided).
- Manage the business centre in line with the agreed annual budget to achieve the target financial returns.
- Effectively monitor and manage aged debtors.
- Demonstrate a good understanding of profit and loss reports and managing costs.
- Recommend and implement potential areas where additional revenue can be generated.
- Present lettings and additional service revenue plans as required.
- 25 days plus bank holidays.
- Pension.
- Health care.
- Life assurance.
- This is a permanent position.
Client Services Manager employer: HR GO Recruitment
Contact Detail:
HR GO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the beauty, travel, or property industries. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your enthusiasm shine through. Be confident and share your passion for customer service and sales – it’s all about making that personal connection!
✨Tip Number 3
Research the company! Before any meeting, take some time to understand their values, recent projects, and what makes them tick. This will help you tailor your conversation and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it shows you’re proactive and keen to join our amazing team!
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Manager role. Highlight your experience in customer service and any relevant industries like beauty or travel. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and the company. Tell us why you're the perfect fit and how you can contribute to our success.
Showcase Your Skills: In your application, be sure to highlight your organisational and communication skills. We love candidates who can multi-task and work under pressure, so give us examples of when you've done this in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at HR GO Recruitment
✨Know Your Industry
Make sure you brush up on the beauty, travel, or property sectors. Understanding the nuances of these industries will help you connect with the interviewers and demonstrate your passion for the role.
✨Showcase Your People Skills
Since this role is all about client interaction, prepare examples that highlight your customer service experience. Think of specific situations where you went above and beyond to satisfy a client or resolve an issue.
✨Demonstrate Financial Acumen
Familiarise yourself with basic financial concepts, especially profit and loss reports. Be ready to discuss how you've managed budgets or improved revenue in previous roles, as this will show your capability in handling the financial aspects of the position.
✨Be Proactive and Enthusiastic
Exude confidence and enthusiasm during the interview. Prepare to discuss how you can contribute to the company’s growth and client retention strategies. A proactive attitude can set you apart from other candidates.