Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch service and create a welcoming atmosphere for guests and staff.
- Company: Prestigious company focused on high standards and exceptional hospitality.
- Benefits: Competitive salary of £30,000, with opportunities for growth and learning.
- Why this job: Join a dynamic team and enhance your customer service skills in a fast-paced environment.
- Qualifications: Exceptional service skills and attention to detail; interest in aviation is a plus.
- Other info: Fixed-term contract with a chance to shine in a premium hospitality setting.
We are looking for a well-presented and confident Customer Service Representative to deliver a first-class, high-standard experience within a prestigious company. This position focuses on creating a smooth, welcoming and professional atmosphere for all guests, visitors and operational staff.
Contract: Fixed-term, 1 year
Salary: £30,000 per annum
Main Responsibilities
- Provide a warm, attentive welcome to all guests and team members, ensuring the highest standards of service at all times.
- Support the full arrival and departure process by escorting guests, assisting with movements, and ensuring they feel informed and comfortable.
- Offer dedicated assistance to operational staff, responding promptly to their needs and ensuring all requirements are met effectively.
- Adhere to all safety and security procedures without exception.
- Serve refreshments and deliver a polished, premium hospitality experience.
- Maintain immaculate standards throughout all guest and operational areas, including carrying out light housekeeping tasks when required.
- Communicate effectively with other departments to support a seamless and coordinated guest journey.
- Assist with planning and preparation for upcoming schedules and activities.
- Report any incidents or concerns to management immediately.
- Complete accurate shift notes and handovers to ensure smooth communication across the team.
- Handle petty cash responsibly, maintaining accurate balances.
- Undertake any additional duties required to support the delivery of outstanding service.
Ideal Candidate
You will naturally provide exceptional service, demonstrate strong attention to detail, and remain composed in a refined and fast-paced environment. An interest in aviation, or a desire to learn more about the sector, would be highly beneficial.
Customer Service Representative in Chelmsford employer: HR GO Recruitment
Contact Detail:
HR GO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Chelmsford
✨Tip Number 1
First things first, make sure you know the company inside out. Research their values, mission, and what makes them tick. This way, when you walk in for that interview, you can show them you're not just another candidate – you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about providing top-notch service, think of scenarios where you can demonstrate your ability to handle tricky situations with grace. Role-play with a friend or even in front of the mirror to boost your confidence.
✨Tip Number 3
Dress to impress! You want to look polished and professional, so choose an outfit that reflects the high standards of the company. Remember, first impressions count, and you want to show them you’re ready to represent their brand.
✨Tip Number 4
Finally, don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision. And hey, if you haven’t already, check out our website for more opportunities!
We think you need these skills to ace Customer Service Representative in Chelmsford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with providing a first-class customer service experience. We love seeing how you fit into our vision!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re the perfect fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at HR GO Recruitment
✨Dress to Impress
First impressions matter, especially in a customer-facing role. Make sure you’re well-presented and dressed smartly for the interview. This shows that you take the opportunity seriously and understand the importance of professionalism in a prestigious company.
✨Know Your Stuff
Familiarise yourself with the company and its values, particularly in the aviation sector. Be prepared to discuss how your skills align with their mission of delivering a first-class experience. This will demonstrate your genuine interest and help you stand out.
✨Practice Your People Skills
As a Customer Service Representative, communication is key. Practice answering common interview questions with a focus on your ability to provide exceptional service. Use examples from past experiences where you’ve gone above and beyond to assist guests or colleagues.
✨Stay Calm Under Pressure
The role requires composure in a fast-paced environment. During the interview, be ready to discuss how you handle stressful situations. Share specific examples that highlight your ability to remain calm and effective, ensuring a smooth experience for everyone involved.
