Automotive BODYSHOP MANAGER

THE JOB ROLE

Bodyshop Manager to lead our team to success, whilst ensuring exceptional quality and smooth day-to-day operations. If you\’re ready to take on a management role where your people-focused leadership will make a real difference, we would love to hear from you.

THE JOB ROLE:

• Strategic Leadership: Develop and execute the operational strategy to ensure the business achieves its short-term and long-term objectives, including growth targets, customer service standards, and profitability,
• Operational Management: Oversee the entire service and repair operations, including vehicle intake, diagnostics, repairs, parts management, and quality assurance, ensuring that all work is completed to the highest standards and in a timely manner,
• Team Management: Lead and motivate a diverse team, including workshop technicians, customer service staff, and management, fostering a culture of accountability, high performance, and continuous improvement. Uphold company policies and values leading by example at all times,
• Process Optimisation: Identify opportunities to streamline operations, reduce costs, and improve efficiency. Implement best practices, standardized procedures, and key performance indicators (KPIs) to monitor and improve operational performance,
• Customer Service Excellence: Ensure the business maintains a focus on exceptional customer service by overseeing customer interactions, resolving complaints, and ensuring that all work is completed to the satisfaction of clients,
• Financial Management: Manage the operational sales budget, analyse financial performance, and implement cost-saving measures where necessary. Provide reports on profit margins, operational costs, and overall business performance,
• Health & Safety Compliance: Ensure compliance with all relevant health and safety regulations and fire safety within the workshop, ensuring a safe working environment for all employees and customers,
• Supplier & Vendor Relationships: Manage relationships with parts suppliers, equipment vendors, and other external service providers to ensure timely delivery, cost-effective sourcing, and quality standards,
• Technology & Systems Management: Oversee the integration and optimisation of technology, including vehicle diagnostics software, repair tracking systems, and inventory management tools. Utilisation of Business Data to guide and aide decision making,
• Performance Reporting: Regularly report to the Directors and senior management team on operational performance, KPIs, customer feedback, and any challenges or opportunities for growth,
• Security Management: Responsible for management of site security requirements that safely deliver to Insurance and contractual requirements.

SKILLS & EXPERIENCE TO INCLUDE

• Proven experience in an operational management role, ideally within the vehicle repair or automotive sector,
• Strong leadership skills with the ability to inspire, motivate, and manage a team effectively,
• Exceptional problem-solving abilities and a proactive approach to identifying and addressing operational challenges,
• Knowledge of industry-specific regulations, health and safety standards, Fire Safety and best practices,
• Excellent financial management skills, including budgeting, forecasting, and cost control,
• A thorough understanding of vehicle repair processes, parts management, and repair technologies,
• Ability to work under pressure and manage multiple tasks simultaneously,
• Excellent communication and interpersonal skills, with the ability to interact with staff, customers, and external stakeholders,
• A results-driven approach, with a focus on continuous improvement and achieving operational goals.

QUALIFICATIONS

• Full UK Driving Licence
• Security Clearance pass will be required and maintained
• Autoflow trained (desirable)
• IMI Level 3 in Body & Paint or equivalent industry experience

THE PACKAGE

• £60,000 – £65,000 basic salary (depending on experience) + bonus system enabling OTE of up to £80,000,
• 45 hours per week Monday – Friday
• Company car (or cash alternative)
• 23 days annual leave + bank holidays
• Complimentary payday lunches, provided by us!
• Long-service rewards
• Utilise the companies Trade Discounts
• Departmental Reward and Recognition
• Complimentary refreshments
• Staff Referral Bonus for introducing new team members