Job Title: Customer Service Administrator
Location: Ashford
Job Type: Permanent/Full time (Office based) Monday to Friday 09:00 - 17:00
Salary: £28,000 - £30,000 plus 4K per annum bonus
We are looking for a Customer Service Administrator to join our clients busy service team, focused on promoting and selling service contracts, one off service visits and engineer call outs . This role combines account management and proactive sales activity with essential administrative duties to ensure excellent customer service and steady revenue growth.
Key responsibilities
- Promote and sell service contracts, one off service visits and engineer call outs to existing and prospective customers.
- Proactively contact customers (phone, email and CRM outreach) to generate service opportunities and follow up on leads.
- Identify customer needs through effective questioning and account review, recommending appropriate service solutions.
- Prepare accurate quotes, proposals and order documentation; process orders and manage invoicing handovers.
- Maintain and update customer records and sales activity in the CRM; ensure data is up to date and complete.
- Coordinate scheduling and logistics with engineers and field teams to ensure timely service delivery.
- Manage customer enquiries, complaints and service escalations professionally to achieve high satisfaction levels.
- Produce regular reports on service sales performance, pipeline and account activity for the sales manager.
Skills and experience
- Proven experience in customer service and administration in a office environment.
- Comfortable making proactive outbound calls and following up on leads.
- Excellent communicator with strong interpersonal skills and the ability to build rapport with customers at all levels.
- Highly organised with strong attention to detail and ability to manage competing priorities.
- Competent with CRM systems and MS Office (Excel, Word, Outlook); quick to learn new systems.
- Target driven, resilient and customer focused with good problem-solving skills.
Please note due to the clients location, own transport is essential.
Customer Service Administrator in Ashford employer: HR GO Recruitment
Join a dynamic and rapidly expanding aerospace precision engineering company that values its employees and fosters a collaborative work culture. With a focus on quality and innovation, we offer competitive salaries, opportunities for professional growth, and a commitment to maintaining a safe and organised working environment. As a CNC Setter/Operator, you'll be part of a team that takes pride in producing high-precision components while enjoying the benefits of working in a thriving industry.
