At a Glance
- Tasks: Coordinate claims, ensuring timely updates and resolutions for customers.
- Company: Dynamic insurance company based in Ashford with a focus on customer satisfaction.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Office-based role with a supportive environment and career advancement potential.
- Why this job: Join a team that values your input and helps you develop essential skills.
- Qualifications: Experience in customer service or claims administration is a plus.
The predicted salary is between 34000 - 34000 £ per year.
- Claims Coordinator
- Insurance Ashford, Kent £32000 - £34000 per annum Permanent
- Job Type: Full Time/permanent (Office based)
HRGO are excited to be exclusively supporting our Ashford based client in their search for a Claims Coordinator.
Job Purpose
Act as the primary contact for investigating issues, coordinating with internal teams, and ensuring customers receive timely updates and resolutions.
This role also identifies recurring product trends, supports continuous improvement, reduces business risk, and protects customer confidence by managing complaints and claims in line with company procedures.
Key responsibilities
- Process claims accurately and within agreed timelines, ensuring compliance with company procedures.
- Coordinate product returns and collections, liaising with logistics, warehouse and customers to arrange timely pickups and replacements.
- Deliver high levels of customer satisfaction through clear communication, prompt resolution and proactive follow-up.
- Maintain accurate and up to date records in SAP and CRM systems, ensuring all claim details, actions and outcomes are logged.
- Produce timely reports on claim volumes, trends, KPIs and exceptions for management review.
- Escalate complex or high value issues to appropriate stakeholders and support continuous improvement initiatives.
Skills & experience
- Experience in a customer service, claims and complaints administration, technical support, or operations coordination role in a professional manner.
- Strong administrative and organisational skills.
- Experience using the company CRM systems (Customer Relationship Management)
- SAP experience desired.
- Excellent attention to detail and record-keeping skills.
- Strong communication skills, both written and verbal.
- Ability to manage multiple priorities and meet deadlines.
- Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
- Ability to work effectively across multiple departments and with external customers.
- #J-18808-Ljbffr
Claims Coordinator in Ashford employer: HR GO Recruitment
Join a dynamic and rapidly expanding aerospace precision engineering company that values its employees and fosters a collaborative work culture. With a focus on quality and innovation, we offer competitive salaries, opportunities for professional growth, and a commitment to maintaining a safe and organised working environment. As a CNC Setter/Operator, you'll be part of a team that takes pride in producing high-precision components while enjoying the benefits of working in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Coordinator in Ashford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HR GO Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HR GO Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Claims Coordinator in Ashford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HR GO Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at HR GO Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HR GO Recruitment!
How to prepare for a job interview at HR GO Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
