Customer Service Assistant
Job Reference: FJ-wdwf8
Call Centre and Customer Service Ramsgate, Kent £13.50 per hour Temporary
CUSTOMER SERVICE ASSISTANT
Ramsgate, Kent | £13.50 per hour | Monday-Wednesday, 9am-5pm
3-Month Temporary Contract | Potential Extension | 22.5 Hours per Week
Are you a people person who loves variety, enjoys keeping busy and isn't afraid to roll up your sleeves and get stuck in?
We're looking for a Customer Service Assistant to join a friendly, our client's busy family-run business in Ramsgate. This is a fantastic opportunity for someone who enjoys working with customers, being part of a close-knit team and having a role where every day is a little different!
For the right candidate there is a possibility this could turn into a permanent position.
AND there's one very important requirement... you must LOVE DOGS!
A dog-friendly workplace, so if you're someone who gets excited when a four-legged colleague walks through the door, you'll feel right at home!
IMPORTANT - DUE TO LOCATION, YOU MUST BE ABLE TO DRIVE
What will you be doing?
You'll be a key point of contact for our customers, providing a friendly and helpful service while also supporting the wider team with day-to-day administration.
Your role will include:
Answering customer queries by phone, email and client portal
Providing friendly, professional customer service
Updating records and spreadsheets
Using Excel, Word and Outlook
Liaising with colleagues to resolve customer queries
Keeping on top of your workload and meeting deadlines
Processing customer returns and associated administration
Providing general office and administrative support
Helping out wherever you're needed - they are small team and everyone mucks in!
Who are we looking for?
We're looking for someone who is:
Friendly, approachable and confident
Comfortable speaking to customers on the phone
Organised with great attention to detail
Confident using Microsoft Office
Able to stay calm when things get busy
A good communicator with a positive, can-do attitude
Not afraid to ask questions - we'd much rather you ask than make assumptions
Takes ownership of their work and follows tasks through to completion
Accountable and takes pride in getting things right
Able to use their initiative and look for solutions rather than waiting to be told what to do
Reliable, hardworking and punctual
A real team player who isn't afraid to roll up their sleeves
Happy to work hard but also enjoy having a laugh and being part of a fun team
Flexible and willing to help wherever needed
Sound like you?
If you're friendly, reliable, hardworking and enjoy being part of a busy team, we'd love to hear from you!
Contact us:
- Email: info@hrgo.co.uk
- Call: 01233 722 401
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Customer Service Assistant in Ramsgate employer: HR GO Group
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