At a Glance
- Tasks: Lead our Bristol site, ensuring top-notch operations and customer experience.
- Company: Join Gilbanks, a premium workspace provider with a focus on excellence.
- Benefits: Enjoy competitive salary, enhanced leave, birthday off, and career development.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be a key player in delivering exceptional service and leading a dynamic team.
- Qualifications: Experience in management and premium customer service is essential.
The predicted salary is between 40000 - 50000 € per year.
As a premium, professional workspace provider, Gilbanks is seeking an exceptional and experienced General Manager to lead our Bristol site.
This is a leadership role for a proven operator with experience in high-end, premium customer service environments, such as flexible workspace, hospitality, property, or facilities management. You will take full ownership of the site, ensuring consistently high standards across operations, customer experience, team leadership, and workplace presentation.
This is a fast-paced, varied role requiring strong organisation, prioritisation, and the ability to manage multiple responsibilities while maintaining accuracy and service quality. You will thrive in an environment where customer experience, responsiveness, and operational excellence are central to success.
At Gilbanks, premium service is not an added benefit, it is the standard. Every team member is expected to embody this mindset daily, delivering a consistently elevated experience where professionalism, attention to detail, and a proactive approach is evident at every touchpoint.
We are looking for a leader who brings operational capability, commercial awareness, and the ability to develop a high-performing, positive team culture.
The Role
As General Manager, you will be responsible for the overall performance, culture, and day-to-day operations of the Bristol site.
Key responsibilities include:
- Full ownership of site operations, team leadership, and customer experience
- Leading, developing, and managing the onsite team, including training and performance management
- Delivering consistently high standards across service delivery, presentation, and workplace environment
- Driving customer retention, renewals, and occupancy growth
- Managing the full customer journey, including onboarding, moves, offboarding, and IT setup
- Ensuring excellent customer experience management through regular engagement and feedback
- Overseeing the helpdesk function, ensuring issues are resolved quickly and professionally
- Managing supplier relationships and ensuring service level agreements (SLAs) are met
- Conducting regular site inspections to maintain operational and presentation standards
- Supporting recruitment, onboarding, and ongoing staff development
- Ensuring full Health Safety compliance across the site
- Conducting customer viewings and supporting sales and occupancy growth
- Supporting and hosting community engagement and client events
- Managing stock control, ordering, and site supplies
- Supporting monthly financial processes, including invoice checks and cost control
- Managing ad hoc operational and improvement projects
About You
You will demonstrate:
- Experience in a management, general manager, or customer experience leadership role
- Background in premium customer service, hospitality, flexible workspace, property, or facilities management
- Strong leadership skills with experience managing and developing teams
- A proven ability to deliver excellent customer experience and service standards
- Strong organisational and prioritisation skills in a fast-paced environment
- A proactive, solutions-focused approach with strong ownership mindset
- Excellent communication and interpersonal skills
- High attention to detail and pride in operational standards
- Ability to build strong relationships with customers, colleagues, and stakeholders
- Experience in customer retention, service delivery, or workplace operations is highly desirable
What We Offer
- Competitive salary
- Enhanced annual leave entitlement + bank holidays
- Birthday leave
- Company pension scheme
- Uniform allowance
- Training and career development opportunities
If you are an experienced leader who thrives in premium service environments and is motivated by delivering exceptional customer experience through strong people leadership and operational excellence, we would love to hear from you.
General Manager in Newport employer: HR Executive Limited
Gilbanks is an exceptional employer that prioritises premium service and operational excellence, making it an ideal workplace for those passionate about customer experience. Located in Bristol, our vibrant work culture fosters team development and offers extensive training and career growth opportunities, ensuring every employee can thrive in a supportive environment. With competitive salaries, enhanced leave benefits, and a commitment to professional development, we empower our General Managers to lead with confidence and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and engage with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in premium customer service. This will help you showcase why you're the perfect fit for the General Manager role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership skills and operational expertise can elevate the customer experience at Gilbanks. A confident delivery can make all the difference in leaving a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Gilbanks team and contributing to our commitment to premium service.
We think you need these skills to ace General Manager in Newport
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams and delivered exceptional customer service in previous roles.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the General Manager role at Gilbanks. This shows us you’re genuinely interested.
Be Detail-Oriented:Attention to detail is key in this role. Make sure your application is free from typos and errors. A polished application reflects your commitment to high standards, which is what we value at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at HR Executive Limited
✨Know Your Stuff
Before the interview, dive deep into Gilbanks' values and operations. Understand their approach to premium customer service and be ready to discuss how your experience aligns with their expectations. This shows you’re not just interested in any job, but specifically in what they do.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience, especially in high-end environments. Think about times when you developed a team or improved customer experiences. Be ready to discuss how you can foster a positive team culture at their Bristol site.
✨Demonstrate Organisational Skills
Since this role requires juggling multiple responsibilities, come prepared with examples of how you've successfully managed various tasks simultaneously. Discuss your methods for prioritising work and maintaining high standards, as this will resonate well with their fast-paced environment.
✨Engage with Questions
At the end of the interview, have thoughtful questions ready about their operations and team dynamics. This not only shows your interest but also gives you insight into whether their culture aligns with your values. Ask about their approach to customer feedback and team development.
