At a Glance
- Tasks: Lead and manage the Bristol site, ensuring exceptional customer experience and operational excellence.
- Company: Gilbanks, a premium workspace provider with a focus on high-end service.
- Benefits: Competitive salary, enhanced leave, birthday leave, pension scheme, and career development opportunities.
- Other info: Opportunity to develop a high-performing team culture and drive customer satisfaction.
- Why this job: Join a dynamic team and make a real impact in a fast-paced, premium service environment.
- Qualifications: Experience in management roles within customer service or hospitality sectors is essential.
The predicted salary is between 40000 - 50000 € per year.
As a premium, professional workspace provider, Gilbanks is seeking an exceptional and experienced General Manager to lead our Bristol site. This is a leadership role for a proven operator with experience in high-end, premium customer service environments, such as flexible workspace, hospitality, property, or facilities management. You will take full ownership of the site, ensuring consistently high standards across operations, customer experience, team leadership, and workplace presentation.
This is a fast-paced, varied role requiring strong organisation, prioritisation, and the ability to manage multiple responsibilities while maintaining accuracy and service quality. You will thrive in an environment where customer experience, responsiveness, and operational excellence are central to success. At Gilbanks, premium service is not an added benefit; it is the standard. Every team member is expected to embody this mindset daily, delivering a consistently elevated experience where professionalism, attention to detail, and a proactive approach is evident at every touchpoint.
We are looking for a leader who brings operational capability, commercial awareness, and the ability to develop a high-performing, positive team culture.
The Role
As General Manager, you will be responsible for the overall performance, culture, and day-to-day operations of the Bristol site. Key responsibilities include:
- Full ownership of site operations, team leadership, and customer experience
- Leading, developing, and managing the onsite team, including training and performance management
- Delivering consistently high standards across service delivery, presentation, and workplace environment
- Driving customer retention, renewals, and occupancy growth
- Managing the full customer journey, including onboarding, moves, offboarding, and IT setup
- Ensuring excellent customer experience management through regular engagement and feedback
- Overseeing the helpdesk function, ensuring issues are resolved quickly and professionally
- Managing supplier relationships and ensuring service level agreements (SLAs) are met
- Conducting regular site inspections to maintain operational and presentation standards
- Supporting recruitment, onboarding, and ongoing staff development
- Ensuring full Health & Safety compliance across the site
- Conducting customer viewings and supporting sales and occupancy growth
- Supporting and hosting community engagement and client events
- Managing stock control, ordering, and site supplies
- Supporting monthly financial processes, including invoice checks and cost control
- Managing ad hoc operational and improvement projects
About You
You will demonstrate:
- Experience in a management, general manager, or customer experience leadership role
- Background in premium customer service, hospitality, flexible workspace, property, or facilities management
- Strong leadership skills with experience managing and developing teams
- A proven ability to deliver excellent customer experience and service standards
- Strong organisational and prioritisation skills in a fast-paced environment
- A proactive, solutions-focused approach with strong ownership mindset
- Excellent communication and interpersonal skills
- High attention to detail and pride in operational standards
- Ability to build strong relationships with customers, colleagues, and stakeholders
- Experience in customer retention, service delivery, or workplace operations is highly desirable
What We Offer
- Competitive salary
- Enhanced annual leave entitlement + bank holidays
- Birthday leave
- Company pension scheme
- Uniform allowance
- Training and career development opportunities
If you are an experienced leader who thrives in premium service environments and is motivated by delivering exceptional customer experience through strong people leadership and operational excellence, we would love to hear from you.
General Manager in Bristol employer: HR Executive Limited
At Gilbanks, we pride ourselves on being a premium workspace provider that fosters a culture of excellence and professionalism. As a General Manager in our Bristol location, you will not only lead a dedicated team but also enjoy a supportive work environment that prioritises employee growth through training and development opportunities. With competitive benefits, including enhanced annual leave and a company pension scheme, we are committed to ensuring our employees thrive while delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Bristol
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they deliver premium service. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of General Manager. Highlight your leadership skills and customer service background, and don’t forget to share specific examples of your successes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Gilbanks. Don’t miss out on this opportunity!
We think you need these skills to ace General Manager in Bristol
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight your experience in premium customer service environments. We want to see how you've led teams and delivered exceptional experiences in similar roles.
Be Specific About Your Skills:Use specific examples to demonstrate your organisational and prioritisation skills. We love seeing how you manage multiple responsibilities while keeping everything running smoothly, so don’t hold back!
Emphasise Your Leadership Style:Let us know about your leadership style and how you develop high-performing teams. We’re looking for someone who can inspire and motivate, so share your approach to team management and culture building.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at HR Executive Limited
✨Know Your Stuff
Before the interview, dive deep into Gilbanks' values and operations. Understand their approach to premium customer service and how they maintain high standards. This will help you align your experience with what they're looking for.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in fast-paced environments. Highlight your ability to develop a positive team culture and how you've managed performance effectively. Be ready to discuss specific challenges you've overcome.
✨Customer Experience is Key
Be prepared to talk about your strategies for enhancing customer experience. Share instances where you've driven customer retention or improved service delivery. This role is all about creating exceptional experiences, so make sure you emphasise your commitment to this.
✨Ask Insightful Questions
At the end of the interview, have some thoughtful questions ready. Inquire about their expectations for the General Manager role or how they measure success in customer experience. This shows your genuine interest and helps you gauge if it's the right fit for you.
