At a Glance
- Tasks: Lead our Bristol site, ensuring top-notch operations and customer experience.
- Company: Join Gilbanks, a premium workspace provider with a focus on excellence.
- Benefits: Competitive salary, enhanced leave, birthday off, pension scheme, and training opportunities.
- Other info: Fast-paced role with opportunities for career growth and community engagement.
- Why this job: Be a key player in delivering exceptional service and leading a dynamic team.
- Qualifications: Experience in management and premium customer service environments is essential.
The predicted salary is between 40000 - 50000 € per year.
As a premium, professional workspace provider, Gilbanks is seeking an exceptional and experienced General Manager to lead our Bristol site. This is a leadership role for a proven operator with experience in high-end, premium customer service environments, such as flexible workspace, hospitality, property, or facilities management. You will take full ownership of the site, ensuring consistently high standards across operations, customer experience, team leadership, and workplace presentation.
This is a fast-paced, varied role requiring strong organisation, prioritisation, and the ability to manage multiple responsibilities while maintaining accuracy and service quality. You will thrive in an environment where customer experience, responsiveness, and operational excellence are central to success.
At Gilbanks, premium service is not an added benefit, it is the standard. Every team member is expected to embody this mindset daily, delivering a consistently elevated experience where professionalism, attention to detail, and a proactive approach is evident at every touchpoint.
We are looking for a leader who brings operational capability, commercial awareness, and the ability to develop a high-performing, positive team culture.
The Role
As General Manager, you will be responsible for the overall performance, culture, and day-to-day operations of the Bristol site. Key responsibilities include:
- Full ownership of site operations, team leadership, and customer experience
- Leading, developing, and managing the onsite team, including training and performance management
- Delivering consistently high standards across service delivery, presentation, and workplace environment
- Driving customer retention, renewals, and occupancy growth
- Managing the full customer journey, including onboarding, moves, offboarding, and IT setup
- Ensuring excellent customer experience management through regular engagement and feedback
- Overseeing the helpdesk function, ensuring issues are resolved quickly and professionally
- Managing supplier relationships and ensuring service level agreements (SLAs) are met
- Conducting regular site inspections to maintain operational and presentation standards
- Supporting recruitment, onboarding, and ongoing staff development
- Ensuring full Health & Safety compliance across the site
- Conducting customer viewings and supporting sales and occupancy growth
- Supporting and hosting community engagement and client events
- Managing stock control, ordering, and site supplies
- Supporting monthly financial processes, including invoice checks and cost control
- Managing ad hoc operational and improvement projects
About You
You will demonstrate:
- Experience in a management, general manager, or customer experience leadership role
- Background in premium customer service, hospitality, flexible workspace, property, or facilities management
- Strong leadership skills with experience managing and developing teams
- A proven ability to deliver excellent customer experience and service standards
- Strong organisational and prioritisation skills in a fast-paced environment
- A proactive, solutions-focused approach with strong ownership mindset
- Excellent communication and interpersonal skills
- High attention to detail and pride in operational standards
- Ability to build strong relationships with customers, colleagues, and stakeholders
- Experience in customer retention, service delivery, or workplace operations is highly desirable
What We Offer
- Competitive salary
- Enhanced annual leave entitlement + bank holidays
- Birthday leave
- Company pension scheme
- Uniform allowance
- Training and career development opportunities
If you are an experienced leader who thrives in premium service environments and is motivated by delivering exceptional customer experience through strong people leadership and operational excellence, we would love to hear from you.
General Manager in Bath employer: HR Executive Limited
At Gilbanks, we pride ourselves on being a premium workspace provider that values exceptional service and operational excellence. As a General Manager in our Bristol location, you will be part of a dynamic team that fosters a positive work culture, prioritises employee growth through training and development opportunities, and offers competitive benefits including enhanced annual leave and a company pension scheme. Join us to lead a high-performing team dedicated to delivering an unparalleled customer experience in a fast-paced, supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Bath
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in premium customer service. This will help you showcase how you can elevate their operations and customer experience.
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership style and operational expertise can drive success at Gilbanks. Highlight specific examples from your past roles that demonstrate your ability to manage teams and enhance customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Gilbanks and contributing to their mission of delivering exceptional service.
We think you need these skills to ace General Manager in Bath
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the General Manager role. Highlight your experience in premium customer service and leadership, as these are key to what we’re looking for at Gilbanks.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve improved customer experience or led a team to success. We love seeing quantifiable results that demonstrate your impact!
Be Authentic:Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional achievements. Show us your passion for delivering exceptional service!
Apply Through Our Website:For the best chance of standing out, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at HR Executive Limited
✨Know Your Customer Experience
As a General Manager, customer experience is at the heart of the role. Make sure you can discuss specific examples of how you've enhanced customer satisfaction in previous positions. Think about metrics or feedback that demonstrate your success in this area.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach and how you develop high-performing teams. Be ready to share stories about how you've managed team dynamics, resolved conflicts, or motivated staff to achieve operational excellence.
✨Demonstrate Operational Savvy
This role requires strong organisational skills. Come prepared with examples of how you've successfully managed multiple responsibilities while maintaining high standards. Discuss any systems or processes you've implemented to improve efficiency.
✨Engage with Their Vision
Research Gilbanks and understand their commitment to premium service. Be ready to discuss how your values align with theirs and how you can contribute to their mission of delivering exceptional customer experiences in a fast-paced environment.
