At a Glance
- Tasks: Handle customer enquiries, process orders, and support the sales team.
- Company: Join a dynamic manufacturing team focused on customer satisfaction.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and personal development.
- Why this job: Be the voice of the company and make a difference for customers every day.
- Qualifications: Strong computer skills and previous customer service experience preferred.
The predicted salary is between 27000 - 33000 £ per year.
Check out the role overview below If you are confident you have got the right skills and experience, apply today.
Internal Customer Service Advisor / Coordinator
Full-time or Part-time considered
We are recruiting for an experienced Customer Service Advisor / Coordinator to join a busy commercial team within a manufacturing environment.
This is a varied role combining customer service, administration, order processing and internal sales support.
We are looking for someone who is confident dealing with customers, highly organised and comfortable managing several priorities at once.
You'll need to be someone who learns quickly, takes ownership and doesn't need to be constantly prompted to move things forward.
The role
You will be responsible for
- Handling incoming customer calls, emails and enquiries
- Managing and processing customer orders accurately
- Updating and maintaining customer information using CRM systems
- Following orders through from initial enquiry to delivery
- Providing customers with updates on orders, lead times and deliveries
- Supporting the sales team with quotations, pricing and customer proposals
- Liaising with internal departments to ensure customer requirements are understood and achievable
- Helping resolve customer queries, problems and delivery issues
- Maintaining accurate records of customer communications and order progress
- Preparing basic reports and customer/order information
- Supporting the wider commercial team with general administration What we're looking for We're particularly interested in someone who has:
- Very good computer skills, with Microsoft Office essential
- Previous experience using a CRM or ERP system advantageous
- Strong customer service skills and a professional, friendly telephone manner
- The ability to xgikmsk learn new systems, products and processes quickly
- Excellent attention to detail and accuracy
- Strong organisation skills and the ability to juggle several priorities
- Confidence working independently and using their own initiative
- Good communication and problem-solving skills
- The ability to build strong relationships with customers
- Empathy and patience when dealing with problems or difficult situations
- A reliable and committed approach to work
- A genu Please click on the apply button to read the full job description
Internal Customer Service Advisor in Gloucester employer: HR Employment
Join a dynamic and supportive team as an Internal Customer Service Advisor in our thriving manufacturing environment, where your contributions directly impact customer satisfaction and operational efficiency. We pride ourselves on fostering a collaborative work culture that encourages professional growth and development, offering flexible working options to suit your lifestyle. With a focus on employee well-being and a commitment to excellence, we provide a rewarding workplace where you can thrive and make a meaningful difference.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Customer Service Advisor in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HR Employment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HR Employment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal Customer Service Advisor in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HR Employment:Your cover letter is your chance to shine! Tell us why you want to work at HR Employment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HR Employment!
How to prepare for a job interview at HR Employment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
