At a Glance
- Tasks: Manage client projects from start to finish, ensuring top-notch service and delivery.
- Company: Fast-growing business specialising in Point of Sale and Point of Purchase production.
- Benefits: Competitive salary, pension scheme, 31 days holiday, and training opportunities.
- Other info: Join a supportive team and enjoy free on-site parking.
- Why this job: Take ownership of projects and build strong client relationships in a dynamic environment.
- Qualifications: Excellent communication skills and a background in production or manufacturing.
The predicted salary is between 30000 - 40000 £ per year.
Location: Tewkesbury
Hours: 09 30 (1-hour lunch break)
Salary: Competitive, dependent on experience
We are a growing, fast-paced business specialising in Point of Sale (POS) and Point of Purchase (POP) production. We are looking for a proactive and organised Administrative Account Handler to join our Production team.
Reporting to the Production Team Leader, you will take ownership of client projects from quotation through to delivery and installation, ensuring a professional, accurate, and efficient service at every stage.
Key Responsibilities
- Prepare quotations from client briefs
- Process customer orders and manage supplier purchases
- Coordinate deliveries and installations
- Raise customer invoices and approve supplier invoices
- Handle client queries and resolve issues professionally
- Maintain accurate project costings and financial records
- Provide month-end work-in-progress reporting
- Support colleagues across the production administration team
- Carry out general administrative duties as required
About You
You will be a confident and organised individual who enjoys managing projects and building strong client relationships. You should have:
- Excellent communication and customer service skills
- Production / manufacturing background is essential
- Can handle a client account directly , ie. professional and confident
- Strong organisational and time-management abilities
- The ability to work independently and under pressure
- Good knowledge of Excel, Word, and Sage
- A sound understanding of financial processes
- A proactive approach and strong attention to detail
Experience within manufacturing, print, POS/POP, or a similar production environment would be advantageous, as would knowledge of logistics.
Benefits
- Competitive salary
- Company pension scheme
- Company sick pay (subject to length of service)
- 31 days holiday including bank holidays (pro rata)
- Free on-site parking
- Training and development opportunities
- Supportive and friendly team environment
If you are looking for a varied role where you can take ownership, develop client relationships, and play a key part in delivering high-quality projects, we'd love to hear from you.
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Customer Account Manager in Gloucester employer: HR Employment Ltd
Join our dynamic team in Tewkesbury as a Customer Account Manager, where you'll thrive in a supportive and friendly environment that values your contributions. We offer competitive salaries, a comprehensive pension scheme, and generous holiday allowances, alongside ample training and development opportunities to help you grow in your career. With a focus on building strong client relationships and delivering high-quality projects, this is an excellent opportunity for those seeking meaningful and rewarding employment in the fast-paced world of POS and POP production.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HR Employment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HR Employment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Manager in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HR Employment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at HR Employment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HR Employment Ltd!
How to prepare for a job interview at HR Employment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
