Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
Customer Success Executive
Location: Newport, Shropshire
Working pattern: Hybrid – Monday & Tuesday in the office, Wednesday–Friday working from home
Salary: Up to £28,000 + £7,000 commission
Contract: Full-time, permanent
PLEASE NOTE: My client is looking for someone with agricultural experience or someone with agricultural knowledge.
About the Role
We're looking for an enthusiastic and customer-focused Customer Success Executive to join a growing team within an exciting agricultural technology business.
This is a fantastic opportunity for someone with a strong agricultural background who enjoys working with people, solving problems and using technology to make a real difference.
You'll be the first point of contact for many customers, helping them get the most from the platform, resolving queries and providing ongoing support. You'll also play an important role in onboarding new customers, building relationships and encouraging engagement with the product.
Key Responsibilities
- Respond to and resolve customer queries and support requests.
- Provide clear, friendly and helpful support via digital communication channels.
- Take ownership of customer issues through to resolution.
- Make outbound calls to customers to resolve queries and provide additional support.
- Help customers understand and make the most of the platform and its features.
- Deliver online customer demonstrations and training sessions.
- Support the onboarding of new customers.
- Identify customers who may need additional support or engagement.
- Build strong, long-term relationships with customers.
- Capture customer feedback, feature requests and pain points.
- Work closely with internal teams to help improve the customer experience.
- Maintain accurate customer records and information.
- Contribute towards agreed customer service and performance targets. xgikmsk
- Attend agricultural shows and events when required.
About You
We're looking for someone who:
- Has experience or a backgroun Please click on the apply button to read the full job description
Customer Service Executive in Newport employer: HR Employment Bureau
As a leading player in the automotive industry, we pride ourselves on fostering a collaborative and innovative work culture that empowers our Quality Engineers to make a real impact. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages problem-solving and creativity. Located in a vibrant area, we offer competitive benefits and a chance to be part of a team dedicated to driving quality and excellence in every aspect of our operations.
