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- Tasks: Plan transport logistics and provide top-notch customer service daily.
- Company: Join a growing team in Redditch with a focus on transport planning.
- Benefits: Competitive salary, supportive work environment, and career growth opportunities.
- Why this job: Be part of a dynamic role that combines planning and customer interaction.
- Qualifications: 1 year of transport planning experience and strong IT skills required.
- Other info: Fast-paced environment with a focus on teamwork and problem-solving.
The predicted salary is between 27000 - 30000 £ per year.
All potential applicants are encouraged to scroll through and read the complete job description before applying.
Location: Redditch
Hours: 6:00am – 3:00pm Monday to Friday
Salary: £27,000 – £30,000 per annum
HR Employment are currently recruiting for a Transport Planner/Customer Service Coordinator to join their client in Redditch, who are currently going through a period of growth. This is a varied role combining early-morning transport planning with customer service and support throughout the day. The ideal candidate will have at least one year of transport planning experience, knowledge of pallet networks, and a proven ability to build positive relationships with drivers and customers.
Previous skills and experience needed for the role:
- Minimum 1 year of transport planning experience.
- Previous experience working within pallet networks.
- Proven ability to maintain positive relationships with drivers and customers.
- Strong IT skills (TMS, Microsoft Office, email).
- Excellent problem-solving, communication, and organisational skills.
- Ability to work under pressure in a fast-paced environment.
Main duties for the role include:
Transport Planning (6am – 10am)- Plan and allocate approx. 100–125 pallets across 7–9 vehicles operating locally.
- Ensure efficient routing and accurate load allocation.
- Liaise with drivers to resolve delivery or collection issues.
- Maintain accurate operational records and system updates.
- Respond to customer enquiries, providing ETAs, PODs, and resolving delivery issues promptly.
- Maintain high standards of professionalism and communication with all customers.
- Complete administrative tasks associated with planning and customer support.
If you are interested in our Transport Planner/Customer Service Coordinator role, then please APPLY NOW or call (phone number removed) and ask for Ben or Sophie.
Transport Planner / Customer Service Coordinator in Redditch employer: HR Employment Bureau Redditch
Contact Detail:
HR Employment Bureau Redditch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Planner / Customer Service Coordinator in Redditch
✨Tip Number 1
Network like a pro! Reach out to people in the transport and logistics industry on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for Transport Planner roles and practice your answers. We recommend using the STAR method to showcase your problem-solving skills and experience effectively.
✨Tip Number 3
Show off your tech skills! Make sure you're comfortable with TMS and Microsoft Office. If you can demonstrate your IT prowess during interviews, it’ll definitely set you apart from the competition.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Transport Planner / Customer Service Coordinator in Redditch
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for, so make sure you understand the role and how your experience fits in.
Tailor Your CV and Cover Letter: Don’t just send out the same CV to everyone! Highlight your transport planning experience and customer service skills that match our needs. We want to see how you can bring value to our team.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and resolve issues efficiently, especially in a fast-paced environment.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll get your application straight into our system!
How to prepare for a job interview at HR Employment Bureau Redditch
✨Know Your Transport Planning Basics
Make sure you brush up on your transport planning knowledge, especially around pallet networks. Be ready to discuss your previous experiences and how you've successfully allocated loads and resolved issues in the past.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've maintained positive relationships with customers and drivers. Think about specific situations where you’ve gone above and beyond to resolve issues.
✨Demonstrate Your IT Proficiency
Familiarise yourself with the software and tools mentioned in the job description, like TMS and Microsoft Office. Be prepared to discuss how you've used these tools in your previous roles to enhance efficiency and communication.
✨Stay Calm Under Pressure
This role requires working in a fast-paced environment, so think of examples that showcase your problem-solving and organisational skills. Be ready to explain how you handle stress and ensure tasks are completed efficiently.
