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- Tasks: Deliver top-notch customer service and manage order tracking efficiently.
- Company: Join a dynamic team in Redditch with a focus on customer satisfaction.
- Benefits: Earn £13.48 per hour with flexible part-time hours and a supportive work environment.
- Other info: Perfect for students seeking part-time work with career growth potential.
- Why this job: Make a real difference by helping customers and building strong relationships.
- Qualifications: Strong communication skills, attention to detail, and a can-do attitude required.
Location: Redditch
Pay: £13.48 per hour, 24 hours per week, permanent. Salary of £16,824 pro rata.
Hours: Wednesday – Friday, 07:00am – 15:30pm, including a 30-minute unpaid break.
HR Employment are currently recruiting for a Part Time Customer Service Administrator. The successful candidate must be able to communicate effectively, be highly organised and remain focused under pressure. They must take control of tracking the movement of goods from A to B and keep customers informed. The post holder must always be in full control and be able to communicate at the highest level. Must have a can-do attitude and take pride in the job.
Main Duties:
- Delivering high level of Customer Service
- Loading orders onto the system
- Maintaining various spreadsheets to aid customer service
- Building positive relationships with carriers
- Building customer relationships through clear communication
- Communicating with subcontractors
- Keeping customers updated as to the progress of jobs
- Closing out job files by obtaining POD and any other required information (Purchase orders etc) and scanning documents onto the system
- Ensuring clear and accurate communication with the warehouse so they are aware of returns and outgoing loads and can plan work effectively
- Ensuring jobs are completed on the system and checked prior to invoicing
- Maintenance of system data and its integrity
- Dealing with invoice queries
Experience and Skills needed:
- Good listener with the ability to resolve issues
- Self-managing and good attention to detail
- Second European language is an advantage
- Ability to multitask and prioritise
- Highly organised with the ability to remain focussed under pressure
- Flexibility and a team player
- Confident
- Good time-management
- Adaptable to change
If you are interested in our Part Time Customer Service Administrator, please apply now.
Part Time Customer Service Administrator in Redditch employer: HR Employment Bureau Redditch
Contact Detail:
HR Employment Bureau Redditch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Administrator in Redditch
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about clear communication, try role-playing common customer service scenarios with a friend. It’ll help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Be proactive! If you have any questions about the role or the application process, don’t hesitate to reach out. Showing initiative can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and our company there.
We think you need these skills to ace Part Time Customer Service Administrator in Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the job description. We want to see how you can deliver high levels of customer service and manage tasks effectively.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your can-do attitude and how you take pride in your work. Let us know why you're the perfect fit for our team!
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to communicate clearly and effectively. We love candidates who can keep customers informed and build positive relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at HR Employment Bureau Redditch
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like tracking goods and maintaining spreadsheets. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Communication Skills
Since effective communication is crucial for this role, prepare examples of how you've successfully communicated with customers or colleagues in the past. Think about times when you resolved issues or built positive relationships, as these will showcase your ability to connect with others.
✨Demonstrate Your Organisational Skills
Being highly organised is a must for this position. Bring along examples of how you’ve managed multiple tasks or projects simultaneously. You could even mention specific tools or methods you use to stay organised, which will show that you can handle the demands of the job.
✨Emphasise Your Can-Do Attitude
Employers love candidates who take pride in their work and have a positive outlook. Be ready to discuss situations where you’ve gone above and beyond to ensure customer satisfaction or tackled challenges head-on. This will highlight your proactive approach and dedication.