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- Tasks: Deliver excellent customer service and manage customer requests efficiently.
- Company: Growing client in Wolverhampton with a supportive operational team.
- Benefits: Competitive pay, full training, and free onsite parking.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong customer service skills and proficiency in MS Office.
- Other info: Temporary role with potential for permanent position and career growth.
The predicted salary is between 10 - 15 £ per hour.
Our Client based in Wolverhampton are now looking to expand their operational support team due to continued growth and rapid expansion.
Hours: Monday to Friday 8.45am to 5.00pm
Pay Rate: £12.21ph with Weekly Pay
Contract: Temporary with the possibility to go Permanent
Office Based Working within a Call Centre environment
Additional: Full Training Given, free onsite secure parking
Key Skills Required:
- Excellent Customer Service
- Strong Oral and Written Skills
- Computer Literate and Proficient with MS Office Programs
- Ability to work Independently as well as part of a team
Responsibilities:
- Responsible for delivering consistent excellent customer service
- Responsible for accurate and timely update of all Customer data
- Responsible for case managing customer requests and queries in an accurate and timely manner
- Responsible for outbound service calls to confirm appointments
- Responsible for supporting your team and line manager in delivery of business objectives
- Responsible for working closely with the customer, necessary operational teams and the customer to ensure effective and efficient resolution of customer request or query SLAs
- Responsible for accurate updating of relevant systems with key information to enable successful resolution of customer requests or queries and tracking of all mandatory KPIs
- Responsible for personal governance and adherence to procedures ensuring compliance with company policy and best practice
- Responsible for personal compliance with and suggesting improvements to the end to end joining process, policies and procedures
Operational Support Executive employer: HR Employment Bureau Redditch
Contact Detail:
HR Employment Bureau Redditch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Executive
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and operational support. Role-play with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Operational Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operational Support Executive role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your strong oral and written skills, and how you've successfully managed customer queries in the past.
Show Off Your Tech Skills: Since being computer literate is key, don’t forget to mention your proficiency with MS Office programs. If you have experience with any other relevant software, let us know! We love tech-savvy candidates.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, and ensures your application gets to the right place. We can’t wait to hear from you!
How to prepare for a job interview at HR Employment Bureau Redditch
✨Know Your Customer Service Skills
Make sure you can talk confidently about your customer service experience. Think of specific examples where you've gone above and beyond to help a customer, as this role is all about delivering excellent service.
✨Brush Up on MS Office
Since the job requires proficiency in MS Office, it’s a good idea to familiarise yourself with the programs you'll be using. If you can, practice using Excel for data management or Word for documentation, so you can speak about your skills during the interview.
✨Demonstrate Team Spirit
This role involves working both independently and as part of a team. Be ready to share examples of how you've successfully collaborated with others in the past, and how you can contribute to a positive team environment.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer queries or operational challenges. Think through potential scenarios and how you would approach them, focusing on accuracy and timeliness in your responses.
