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- Tasks: Make and receive calls to arrange payments for outstanding debts.
- Company: Join a dynamic team focused on debt recovery in a busy contact centre.
- Benefits: Earn a competitive salary with performance bonuses, potential earnings over £30k per year.
- Why this job: Gain valuable experience in customer communication and problem-solving in a supportive environment.
- Qualifications: Previous call centre experience and strong communication skills are essential.
- Other info: Flexible shifts available from Monday to Saturday, 37.5 hours per week.
Our client is looking for experienced Office Collections Agents to join their busy team.
Working shifts between 08:00 am till 08:00 pm Monday to Saturday. Your primary role will be making and receiving telephone calls with customers to arrange payment for outstanding debts.
37.5 hours per week.
Basic salary offered, plus a monthly bonus on your performance earning a potential of £30k+ per year.
Duties:
- You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts.
- Handling difficult conversations in a sensitive and professional manner with customers over the telephone.
- Entering accurate records of conversations and payment agreements into a customer database.
- Following processes and guidelines regarding debt collection.
- Working in an open plan, contact centre environment.
- Accurately entering customer payment details into our systems.
Requirements:
- Previous experience working in a call centre.
- Clear and confident communication skills – both writing/data entry and over the telephone.
- Being comfortable working to targets.
- Strong IT skills.
- Happy to make outgoing telephone calls to customers.
- Problem-solving abilities.
Please get in contact for more information.
Office Collections Agent employer: HR Employment Bureau Redditch
Contact Detail:
HR Employment Bureau Redditch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Collections Agent
✨Tip Number 1
Familiarise yourself with common debt collection practices and terminology. This will help you sound knowledgeable during interviews and demonstrate your understanding of the role.
✨Tip Number 2
Practice your communication skills by role-playing difficult conversations with a friend or family member. This will prepare you for handling sensitive discussions with customers effectively.
✨Tip Number 3
Research the company’s values and culture to align your responses during interviews. Showing that you understand their mission can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your previous call centre experience in detail, focusing on how you met targets and handled challenging situations. Specific examples will make your application more compelling.
We think you need these skills to ace Office Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in call centres and debt collection. Emphasise your communication skills and any previous roles where you handled sensitive conversations.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the Office Collections Agent role. Mention your ability to work under pressure and meet targets, as well as your problem-solving skills.
Showcase IT Skills: Since strong IT skills are required, mention any relevant software or systems you have experience with. If you've worked with customer databases before, be sure to include that.
Prepare for Potential Questions: Think about how you would handle difficult conversations with customers. Prepare examples from your past experiences that demonstrate your ability to manage such situations professionally.
How to prepare for a job interview at HR Employment Bureau Redditch
✨Showcase Your Communication Skills
As an Office Collections Agent, clear and confident communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Practice common scenarios you might face in the role to show how you would handle difficult conversations.
✨Highlight Relevant Experience
Make sure to discuss your previous call centre experience and any specific roles that involved debt collection or customer service. Use examples to illustrate how you've successfully managed similar tasks and challenges in the past.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've had to think on your feet or resolve conflicts. Employers will be looking for your ability to handle sensitive conversations and find solutions, so have a few examples ready that showcase your problem-solving skills.
✨Familiarise Yourself with the Company
Research the company and its values before the interview. Understanding their approach to debt collection and customer service can help you tailor your responses and show that you're genuinely interested in the role and the organisation.
