At a Glance
- Tasks: Be the go-to person for customers, managing accounts and providing technical support.
- Company: Join a growing team in a dynamic customer support environment.
- Benefits: Competitive salary, Monday to Friday hours, and a supportive work culture.
- Other info: Opportunity to thrive in a fast-paced environment with career growth potential.
- Why this job: Make a real difference by helping customers and solving their issues.
- Qualifications: Experience in customer service and strong relationship-building skills.
The predicted salary is between 26000 - 26000 £ per year.
Location: Kidderminster
Hours: Monday to Friday 8:30am-5:00pm, 37.5 per week, 1-hour unpaid lunch break
Pay: 26,000 per annum
HR Employment are currently recruiting for a Customer Support Representative to join the expanding team. Being the first port of call for customers, managing their accounts effectively and to be their technical support experts with our engineers operating nationally.
Main duties:
- Customer liaison consistently via phone and email
- Planning and booking maintenance and service visits for customers
- Booking in of service jobs, including contacting the customer, arranging the paperwork
- Effectively following up to service visits, including updating the database for customer accounts
- Completing post maintenance reports and raising job cards for repairs or additional required/requested work
- Answering customer queries over the phone and by email
- Database management
- Diary planning
- Liaising with and maintaining strong relationships with engineers
- You will be required to carry a pager and be on an on-call rota
Requirements/Experience for the role:
- Customer Service Experience
- Ability to build and maintain relationships
- Comfortable in a high-pressured environment
- Motivation to exceed themselves and achieve KPI targets
- Multitasking skills
Customer Support Representative employer: HR Employment Bureau Redditch
At HR Employment, we pride ourselves on fostering a supportive and dynamic work environment in Kidderminster, where our Customer Support Representatives play a crucial role in delivering exceptional service to our clients. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, alongside a collaborative culture that values teamwork and innovation. Join us for a rewarding career where your contributions are recognised and you can truly make a difference.
Contact Details:
HR Employment Bureau Redditch Recruitment Team
