Customer Service Executive in Newport

Customer Success Executive
Location:
Newport, Shropshire
Working pattern:
Hybrid – Monday & Tuesday in the office, Wednesday–Friday working from home
Salary:
Up to £28,000 + £7,000 commission
Contract:
Full-time, permanent PLEASE NOTE: My client is looking for someone with agricultural experience or someone with agricultural knowledge. About the Role
We're looking for an enthusiastic and customer-focused
Customer Success Executive
to join a growing team within an exciting agricultural technology business. This is a fantastic opportunity for someone with a
strong agricultural background
who enjoys working with people, solving problems and using technology to make a real difference. You'll be the first point of contact for many customers, helping them get the most from the platform, resolving queries and providing ongoing support. You'll also play an important role in onboarding new customers, building relationships and encouraging engagement with the product. Key Responsibilities
Respond to and resolve customer queries and support requests.
Provide clear, friendly and helpful support via digital communication channels.
Take ownership of customer issues through to resolution.
Make outbound calls to customers to resolve queries and provide additional support.
Help customers understand and make the most of the platform and its features.
Deliver online customer demonstrations and training sessions.
Support the onboarding of new customers.
Identify customers who may need additional support or engagement.
Build strong, long-term relationships with customers.
Capture customer feedback, feature requests and pain points.
Work closely with internal teams to help improve the customer experience.
Maintain accurate customer records and information.
Contribute towards agreed customer service and performance targets.
Attend agricultural shows and events when required.
About You
We're looking for someone who: Has
experience or a background within agriculture – this is essential .
Has excellent communication and interpersonal skills.
Enjoys helping people and providing a great customer experience.
Is confident explaining information clearly to people with different levels of technical experience.
Is adaptable and keen to learn and develop.
Has a genuine interest in helping customers get the best possible experience.
Previous experience in
customer service, customer support, customer success, training or SaaS/software
would be advantageous, but the key requirement is a strong understanding of the agricultural sector and excellent customer-facing skills.
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