At a Glance
- Tasks: Onboard new veterinary customers and deliver engaging training sessions.
- Company: Join a rapidly expanding veterinary technology company in Ireland.
- Benefits: Competitive salary, performance bonus, mileage coverage, and hybrid working.
- Other info: Dynamic role with opportunities for personal growth and travel across the UK.
- Why this job: Make a real impact on veterinary practices while building strong relationships.
- Qualifications: 3+ years in customer-facing roles, ideally with veterinary experience.
The predicted salary is between 40000 - 40000 £ per year.
Basic salary: Up to £40,000kpa, plus an OTE of up to £15,000kpa and a company car allowance.
We're looking for 2 people to cover the UK - one in the North and the other in the South (eventually these positions will be more regionalised).
You will be field based once/twice each week and then working remotely.
Ideally you will travel to the Newport/Telford office once each week but only if this is manageable.
My client is looking for an enthusiastic and relationship-focused Veterinary Customer Success Manager to join a growing team, working for a company who is rapidly expanding; they're going to be doubling in size this year and next year!
This is a field-based role where no two days are the same.
One day you'll be welcoming a brand-new veterinary practice, delivering hands-on training and helping the team feel confident using their practice management software.
The next, you'll be supporting existing customers, resolving more complex queries and identifying ways to help practices work more efficiently.
If you enjoy building strong relationships, are passionate about delivering exceptional customer experiences and like the idea of being on the road meeting customers across the UK then we'd love to hear from you.
About the Role You'll be joining one of the fastest-growing providers of cloud-based veterinary practice management software.
The platform helps small animal, large animal and equine practices manage appointments, patient records, billing, communications, reporting and business performanceall from one intuitive system.
It's an exciting time to join a business where your work will have a direct impact on customers every day.
What You'll Be Doing Visit veterinary clinics across Ireland to onboard new customers.
Deliver engaging in-person and online training sessions.
Build trusted relationships with practice teams and become their go-to expert.
Support customers with more complex Level 2 and Level 3 queries.
Guide customers through best-practice workflows to help them get maximum value from the software.
Work closely with Product, Development and Customer Success teams to resolve issues and improve the customer experience.
Monitor customer satisfaction and ensure service standards are consistently achieved.
Share customer feedback and identify opportunities to improve the software and support offering.
What We're Looking For A minimum of 3 years' experience in a customer-facing role, with previous veterinary or animal health experience.
A confident communicator who enjoys meeting people and building relationships.
Comfortable delivering training to groups both in person and online.
Self-motivated and able to manage your own schedule while travelling.
Full clean driving licence and willingness to travel nationwide.
Strong IT skills and confidence using CRM and communication platforms.
Great of you also have the following, but it isn't essential Previous experience working in a veterinary practice or animal health environment.
Knowledge of Quick Books or Dext.
Experience using Hub Spot, Slack, Microsoft Teams, Team Viewer or Intercom.
Why Join this company?
Be part of one of Ireland's fastest-growing veterinary technology businesses.
A varied, people-focused role with a competitive salary with performance bonus.
Mileage and travel expenses covered.
Hybrid working.
The opportunity to make a genuine impact on veterinary practices and the professionals who care for animals every day.
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Veterinary Customer Success Manager in London employer: HR Employment Bureau Ltd
As a Quality Inspector with HR Employment Bureau, you will join a dynamic team in Aldridge, where we prioritise employee well-being and professional growth. Our supportive work culture fosters collaboration and innovation, offering you opportunities for skill enhancement and career advancement while enjoying competitive benefits and a balanced work-life schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Customer Success Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HR Employment Bureau Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HR Employment Bureau Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Veterinary Customer Success Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HR Employment Bureau Ltd:Your cover letter is your chance to shine! Tell us why you want to work at HR Employment Bureau Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HR Employment Bureau Ltd!
How to prepare for a job interview at HR Employment Bureau Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
