Cafe Supervisor in Surrey

Do you have previous experience supervising a large team and enjoy the buzz the hospitality industry can bring? Then you could be our next Café Supervisor, your job will be to work alongside our Café Manager to ensure smooth running of our large café area.

Longacres Garden Centre aims to be the destination of choice for garden enthusiasts, offering exceptional service and high-quality products at competitive prices. Established in 1979 as a family‑run business, Longacres has grown to include six stores across the South East of England, employing over 700 staff in 2026. As a growing company, we provide ample opportunities for personal development and learning within a supportive, inclusive, and friendly team environment. We are deeply committed to our loyal customers, delivering high quality products while maintaining affordability. Guided by our core values – trust and integrity, family, teamwork, accountability, and retail excellence – we strive to continuously enhance the customer experience and foster lasting relationships.

Benefits:

• Competitive hourly rate.
• 2 days off.
• Fantastic opportunity for advancement and progression.
• Benefit/Reward system.
• You will benefit from retail style hours with no evenings or split shifts.

Store: Shepperton

Contract: Part‑Time

Hours: 25–30 hours per week

Key Responsibilities and Duties:

• Welcome guests on arrival and bid them farewell.
• Take guests’ orders efficiently and accurately, inputting them into the system for seamless service.
• Good knowledge of food and drinks.
• Possess in‑depth knowledge of the menu, including food and drink options, to assist guests with informed choices.
• Ensuring you and your team have high standards of food hygiene and follow the rules of health and safety.
• Serve food and beverages to guests promptly while checking on their satisfaction throughout their visit.
• Housekeeping of the Restaurant (Cleaning floors, tables, back areas).
• Training of new team members in company standards, customer service, and job duties.
• Connects with customers and develops strong relationships to encourage repeat visitation.
• Creates an atmosphere on delivering superior customer service.
• Motivates, guides, and mentors team members to exceed goals and creates a positive environment during shifts.

Key Skills and Competencies:

• You must have at least 1 year’s experience within hospitality leadership.
• Good verbal and written English communication skills are essential as well as eligibility to work in the UK.
• Good personal appearance and hygiene.
• Basic knowledge of food hygiene.
• Passionate about customer satisfaction.
• You must be flexible in terms of the working hours required of you.
• Previous experience working in a kitchen is desirable, but not a strict requirement.