At a Glance
- Tasks: Provide technical support, installation, maintenance, and repair for medical diagnostic systems.
- Company: Join a leading FTSE 100 company in the healthcare and life sciences sector.
- Benefits: Competitive salary, travel opportunities, and a chance to work with innovative technology.
- Other info: Dynamic role with opportunities for travel and career growth.
- Why this job: Make a real difference in healthcare while developing your technical skills.
- Qualifications: Minimum Level 3 qualification in Electrical/Electronic Engineering and field service experience.
The predicted salary is between 31500 - 38500 £ per year.
Permanent (Full-Time) Technopath UK Office
Company Information and Introduction
As part of Diploma Life Science (DPLM), a FTSE 100 company, Accuscience Ireland Ltd and Technopath Distribution Ltd are specialised, value-adding distribution businesses, supplying essential products and services to the Healthcare, Pharma, Life Sciences and Food Sectors across Ireland and the U.K. We focus on three key sectors: Medical, In vitro diagnostics (IVD) and Scientific. The Medical and IVD Divisions provide innovative products and services to the Acute Hospital, Medical Pathology, Community Care and Blood Technology sectors, while the Scientific Division provides specialised products and services to the Pharma, Life Sciences, Food and Dairy sectors. Our business model is built on forming long-term partnerships with globally leading manufacturers, many of whom are leaders in their fields. Our role is to provide exceptional localised service levels that ensure we are not just supplying a product but rather providing solutions that help our customers deliver outstanding results.
Diploma PLC acquired Technopath in 2014 and Accuscience in 2022. The acquisition of Accuscience has opened up a very significant opportunity for both companies to collaborate in partnership, implementing a single unified strategy in Ireland and the UK. In addition to this, Diploma PLC acquired Alpha Laboratories based in Eastleigh UK in 2025.
Key Responsibilities and Duties
- This Service Engineer role is to provide Technical Support to Customers and staff in the form of installation, maintenance and repair for both Customer and Demonstration systems.
- Experience servicing, repairing, and supporting medical diagnostic or laboratory equipment.
- Strong fault-finding skills across electrical, electronic, mechanical, and fluidics systems.
- Good understanding of IT systems, Microsoft Office, Windows environments, and diagnostic software.
- Ability to read schematic and circuit diagrams and use electrical test equipment.
- Excellent communication, customer service, organisation, and time management skills.
- Self-motivated, flexible, and able to work independently in a field-based role.
- Electrical/Electronic Engineering qualification (minimum City & Guilds Level 3 or equivalent preferred).
- Previous field service engineering experience within medical or scientific instrumentation.
- Full UK driving licence and willingness to travel nationwide, including occasional overnight stays.
- Comfortable working under pressure while maintaining high service standards and attention to detail.
Key Skills and Competencies
- Minimum of 3 years' experience in a similar technical role.
- Qualified to a Higher level in a relevant technical/electronics discipline.
- Good communication, problem-solving skills are essential.
- Strong communication & interpersonal skills are a prerequisite.
- PC literate with good working knowledge of Microsoft Windows and Office products.
Qualifications
Applications are encouraged from engineers with a broad range of backgrounds, including laboratory device, medical device, pharmaceutical device, ex forces engineers (medical & dental, weapons systems, radar) and a wide range of other electronic or electro-mechanical sectors. Engineers with experience of the diagnostics field, including autoimmune diagnostics, immunology, biochemistry, haematology, histology, microbiology and immunodiagnostics systems are also encouraged to register their interest. A competent background in a customer-facing field service engineering capacity gained within any high value capital equipment environment is an advantage.
Location Requirement
- UK based, some travel to Ireland may be required in a support and training capacity.
- Travel around UK and time in the field supporting and engaging with customers.
- Some EMEA travel as and when required for supplier training.
- Attend meetings in the head office UK and or Ireland.
Field Service Engineer employer: HR Duo, Ltd.
HR Duo, Ltd. is an excellent employer that values teamwork and precision in the dynamic field of PCB production. Located in Andover, UK, we offer a supportive work culture that fosters employee growth through continuous training and development opportunities. Our commitment to health and safety ensures a secure working environment, making us an attractive choice for those seeking meaningful and rewarding employment in manufacturing.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to HR Duo, Ltd. as a field sales pro!
✨Scout Out the Competition
Research potential competitors for HR Duo, Ltd. and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up HR Duo, Ltd.’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at HR Duo, Ltd., highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at HR Duo, Ltd., but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at HR Duo, Ltd..
How to prepare for a job interview at HR Duo, Ltd.
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that HR Duo, Ltd. offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in HR Duo, Ltd. but also helps you get a feel for whether you’d thrive in that environment.
