At a Glance
- Tasks: Oversee daily operations of the Drive Thru/Click and Collect department and assist customers.
- Company: Longacres, a family-run garden centre with a friendly and inclusive culture.
- Benefits: 15% staff discount, training opportunities, 28 days holiday, and free onsite parking.
- Other info: Physically active role with opportunities for personal development and career growth.
- Why this job: Join a growing team and make a real impact in a vibrant retail environment.
- Qualifications: Experience in retail and customer service, with strong organisational skills.
The predicted salary is between 24000 - 30000 £ per year.
Longacres is looking for an enthusiastic person with a positive, can-do attitude to oversee the daily operations of our Drive Thru/Click and Collect department. You will be responsible for the smooth running of the department, ensuring that stock is adequately stocked and the work area is kept neat and tidy to avoid any health and safety risks. You will work closely with both the Warehouse and Tills departments to ensure that the department meets the high retail standards detailed by the company.
Please note that this position involves constant manual handling tasks and is a physically demanding role. Longacres Garden Centre aims to be the destination of choice for garden enthusiasts, offering exceptional service and high-quality products at competitive prices. Established in 1979 as a family-run business, Longacres has grown to include six stores across the South East of England, employing over 700 staff in 2026. As a growing company, we provide ample opportunities for personal development and learning within a supportive, inclusive, and friendly team environment.
We are deeply committed to our loyal customers, delivering high quality products while maintaining affordability. Guided by our core values - trust and integrity, family, teamwork, accountability, and retail excellence - we strive to continuously enhance the customer experience and foster lasting relationships.
- Free onsite parking
- 15% Staff discount (Increase to 20% after 5 years)
- Training and development with opportunities to forge a career with us
- Holiday entitlement of 28 days, including bank holidays
- Benefit/Recognition system
Key Responsibilities and Duties:
- Oversee the daily collection of goods ordered through our online ordering system ensuring all orders have been correctly picked and are ready for customer collection.
- Loading and assisting customers with various heavy goods into their vehicle.
- Processing payments and refunds, including cash, card, voucher, and credit accounts.
- Work alongside the rest of the drive thru team and greater Longacres teams to effectively handle customer queries.
- General housekeeping, ensuring a clean and safe sales forecourt with full product availability.
- Additional tasks such as unpacking and pricing goods, product assembly and restocking.
- Manual handling tasks (Heavy lifting, etc.)
- Overseeing staff working in the department.
Key Skills and Competencies:
- Experience working in a fast-paced retail environment
- Happy to work in all weather conditions
- Excellent organisation and housekeeping skills
- Previous experience in a customer service position
- Attention to detail and the ability to prioritise is essential
Drive Through Coordinator in Bagshot employer: HR Duo, Ltd.
Longacres is an excellent employer that fosters a supportive and inclusive work culture, making it an ideal place for those looking to grow in their careers. With ample training and development opportunities, employees can thrive in a friendly team environment while enjoying benefits such as a generous staff discount and holiday entitlement. Located in Bagshot, the company values trust, integrity, and teamwork, ensuring that every team member contributes to delivering exceptional service to our loyal customers.
