At a Glance
- Tasks: Assist customers with enquiries and ensure a positive shopping experience.
- Company: Join a family-run garden centre with a friendly, supportive team.
- Benefits: Enjoy staff discounts, training opportunities, and flexible hours.
- Other info: Part-time role with opportunities for career growth in a vibrant environment.
- Why this job: Be the face of customer service and make a real difference.
- Qualifications: Excellent communication skills and a passion for helping others.
The predicted salary is between 10 - 12 £ per hour.
Are you passionate about delivering outstanding customer service? We are looking for a friendly, enthusiastic Assistant to join our Customer Service Desk team at the front of our busy garden centre. This is a customer-facing role where you’ll be helping visitors with enquiries, offering advice, and ensuring every customer enjoys a positive experience.
The ideal candidate will be an excellent communicator, confident in exchanging information clearly and professionally with both customers and colleagues to support the smooth running of the department.
Longacres Garden Centre aims to be the destination of choice for garden enthusiasts, offering exceptional service and high-quality products at competitive prices. Established in 1979 as a family-run business, Longacres has grown to include six stores across the South East of England, employing over 700 staff in 2026. As a growing company, we provide ample opportunities for personal development and learning within a supportive, inclusive, and friendly team environment. We are deeply committed to our loyal customers, delivering high quality products while maintaining affordability. Guided by our core values - trust and integrity, family, teamwork, accountability, and retail excellence - we strive to continuously enhance the customer experience and foster lasting relationships.
- Free onsite parking
- 15% Staff discount (Increase to 20% after 5 years of service)
- Training and development with opportunities to forge a career with us
- Holiday entitlement based on hours worked
Store: Bagshot
Department: Customer Service Desk
Contract: Part Time
Hours: Week 1: 30 hours per week (Monday, Tuesday, Friday, Sunday) Week 2: 22.5 hours per week (Monday, Tuesday, Friday)
Key Responsibilities and Duties
- Respond promptly and professionally to general customer enquiries within the store
- Process refunds accurately via cash, card, and customer accounts
- Handle and complete in-store customer orders efficiently
- Ensure full compliance with GDPR and data protection regulations
- Schedule and coordinate local customer deliveries
- Communicate and liaise effectively with customers via telephone
- Complete and maintain delivery documentation for both in-store and online orders
- Welcome, sign in, and manage all store visitors in accordance with company procedures
- Make clear and concise in-store announcements as required
- Provide support to the Customer Service Desk Supervisor with daily operations
- Assist the tills department during busy periods or as needed
- Aid in the making of all shelf edge POS within the store.
Key Skills and Competencies
- The ability to make our customers feel valued
- Be a brand ambassador by having a great level of product knowledge
- Manage and resolve or elevate any problems in a timely manner
- Provide a prompt service with a can-do attitude
Customer Services Assistant in Bagshot employer: HR Duo, Ltd.
Longacres Garden Centre is an exceptional employer, offering a supportive and inclusive work environment where employees can thrive. With a strong commitment to personal development, staff enjoy ample training opportunities and a generous employee discount that increases with tenure. Located in Bagshot, our friendly team is dedicated to delivering outstanding customer service, making it a rewarding place for those passionate about helping others and growing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant in Bagshot
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like HR Duo, Ltd. and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at HR Duo, Ltd. and let us see your personality shine through!
We think you need these skills to ace Customer Services Assistant in Bagshot
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and HR Duo, Ltd..
Get Familiar with Our Brand:Before applying, take some time to learn about HR Duo, Ltd. and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at HR Duo, Ltd.
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress HR Duo, Ltd..
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which HR Duo, Ltd. will surely appreciate.
