Supplier Quality Engineer in Andover

At Custom Interconnect we plan to succeed and never fail! Our values dictate that we have an unrivalled passion for providing the best Electronics Manufacturing Support on offer, with an honest and open attitude to business. Our vision is to be customers’ first choice for the manufacture of mission critical, high technology electronics, adding value globally, and we are dedicated to delivering innovation and service excellence by investing in design, build and fulfilment of our Customers Products.

Formed in 1987, as a company CIL have grown steadily to become one of the major Electronics Manufacturing Service companies available today. Located in Andover, Hampshire, our manufacturing facilities comprises 80,000sq ft of modern production space to meet our customers’ needs.

Key Responsibilities and Duties

• Hours: 38.5 hours per week; Monday - Thursday: 0830 - 17:00; Friday: 0830 - 1530

Purpose of Role

As Supplier Quality Engineer, you will support the business by deploying the Quality Strategy. Within your role, you will initiate, enable, support, verify, and maintain this strategy. You will be the prime contact for suppliers on product quality related matters; such as initial supplier and product release, product returns, complaints, requests for (additional) product data, concerns, audit requests and general questions, with a scope of BOM materials, subassemblies and components delivered by suppliers.

Key accountabilities include but are not limited to:

• Contributing to secure and improve the quality management system.
• Leading by example on good documentation practice and other elements of ISO 9001, AS 9100 and ISO 13485.
• Clear and concise reporting about all activities.
• Communicating with suppliers on complaints and returned goods.
• Managing and recording all return goods requests in the appropriate systems including their financial impact.
• Analysing the rejects from manufacturing on purchased goods and making decisions on justification of the reject (in or out specification) and communicate this to the supplier.
• Converting NCRs into a SCAR when appropriate and managing the follow-up with the supplier.
• Initiating a quality strategy for new materials and performing first article inspections.
• Performing supplier audits, both initial and regular.
• Managing change requests to and from suppliers including end-of-life situations.
• Contributing to engineering and R&D in development projects/changes by matching supplier performance versus product, process, and volume requirements.
• Monitoring supplier performance and quality of incoming materials and components.
• Reviewing product specifications sent to suppliers on completeness and consistency.
• Performing First Article inspection(s) after changes and when all requirements are met, releasing the goods to manufacturing.
• Authorising the release of non-conforming supplier materials/components, based on investigations/risk assessment and rational following the NCR procedure within the QMS system.
• Producing monthly reports showing defects per month, pareto of the top issues and timing plan for addressing these.
• Producing a weekly/monthly status report for management to understand current status of activities.
• Undertaking supplier development activities where required.
• Travelling to suppliers to investigate quality problems, conduct audits and improvement activities when required.
• Creating and updating inspection templates for goods receipt inspection.

Key Skills and Competencies

• Whilst not essential, holding a Bachelors’ degree from a university of applied sciences, preferable in Electrical or Mechanical Engineering or equivalent is desirable.
• 3+ years of direct involvement in quality management in an industrial manufacturing and product development setting, preferably in the medical, automotive, aeronautics and/or space industry.
• Knowledgeable regarding ISO9001 / ISO13485 / AS 9100 and other relevant standards.
• Strong interpersonal skills and the ability to work well with customers, suppliers, and co-workers.
• Must have demonstrable organisational, analytical, and problem-solving skills.
• Practical knowledge of engineering.
• Proficient in the use of Microsoft Office Packages (Excel, Word, PowerPoint).

Additional Information

• Number of positions: 1
• Contact: Name: Olivia McGonigal Phone: +441264883071

You have the right to lodge a complaint with us via Custom Interconnect Ltd as well as the Information Commissioner's Office (ICO) if you believe we have not complied with the requirements of the UK GDPR or Data Protection Act 2018 in relation to your personal data. If you have any concerns about the way your personal data has been processed, please let us know in the first instance. We will acknowledge your complaint within 30 days, investigate any issues you have raised while keeping you informed of progress, and advise you of the outcome without undue delay.