At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for our team.
- Company: Join Custom Interconnect, a leading Electronics Manufacturing Service company with a passion for innovation.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Exciting career prospects in a modern facility with a collaborative culture.
- Why this job: Be part of a dynamic team and make a real difference in tech support.
- Qualifications: GCSEs in English and Maths, plus skills in Windows and network support.
The predicted salary is between 25000 - 35000 £ per year.
Company Information and Introduction
At Custom Interconnect we plan to succeed and never fail! Our values dictate that we have an unrivalled passion for providing the best Electronics Manufacturing Support on offer, with an honest and open attitude to business. Our vision is to be customers’ first choice for the manufacture of mission critical, high technology electronics, adding value globally, and we are dedicated to delivering innovation and service excellence by investing in design, build and fulfilment of our Customers Products. Formed in 1987, as a company CIL have grown steadily to become one of the major Electronics Manufacturing Service companies available today. Located in Andover, Hampshire, our manufacturing facilities comprises 80,000sq ft of modern production space to meet our customers’ needs.
Key Responsibilities and Duties
- As an IT Support Technician, you will be an integral part of the IT support function across all Custom Interconnect Sites.
- You will be assisting the IT Manager and other IT staff to provide high-quality support to internal customers throughout the business.
- The IT Support Technician role is a new position within our team to support the continued growth of both our IT department and wider company.
- Key accountabilities include but are not limited to:
- Processing help desk tickets from staff.
- Following departmental and company procedures.
- Processing new starters, leavers and staff changes for IT equipment and services.
- Installation of laptops, PCs, mobile phones and tablets.
- Patching network connections.
- Helping users with technical issues in applications.
- Using troubleshooting techniques to resolve problems.
- Setup of user accounts and assisting users with login issues.
- Assistance with staff training and induction.
- Undertaking daily backup procedures.
- Willingness and ability to provide some out of hours support (after training) would be desirable.
Key Skills and Competencies
- Minimum of five GCSE passes including English and Maths or equivalent.
- Excellent communication skills, both written and verbal.
- Demonstrable skills in Windows 11 installation and support.
- Understanding of LAN and Wi-Fi networks.
- Setup and management of Printers.
- Knowledge and use of Microsoft Office applications.
- Setup and support of iOS and/or Android mobiles.
- Full UK Driving License required.
DESIRABLE:
- Preferably at least one GCSE in an engineering, science or technology subject.
- Previous support experience on an IT Help Desk.
- Management of Microsoft 365/Azure environments.
- Management of on-premise Active Directory environments.
- Understanding of TCP/IP, firewall and router configuration.
- Supporting business software such as accounting or ERP/MRP systems.
IT Support Technician - Windows & Networks Expert in Andover employer: HR Duo, Ltd.
At Custom Interconnect, we pride ourselves on fostering a dynamic and supportive work environment that encourages innovation and personal growth. As an IT Support Technician in our state-of-the-art Andover facility, you will benefit from comprehensive training, opportunities for career advancement, and a collaborative culture that values your contributions. Join us to be part of a passionate team dedicated to delivering excellence in electronics manufacturing while enjoying the advantages of working in a modern, well-equipped space.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician - Windows & Networks Expert in Andover
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow IT enthusiasts. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting techniques, and any relevant certifications. This gives you an edge and shows employers that you're proactive and passionate about your work.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer service challenges. We recommend role-playing with a friend to build confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Custom Interconnect.
We think you need these skills to ace IT Support Technician - Windows & Networks Expert in Andover
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Windows installation, network troubleshooting, and any relevant help desk support you've provided. We want to see how your skills match our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team at Custom Interconnect. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Use clear language and structure your thoughts well. We want to see that you can communicate effectively with both technical and non-technical staff.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Custom Interconnect!
How to prepare for a job interview at HR Duo, Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, LAN, and Wi-Fi networks. Be ready to discuss your experience with troubleshooting techniques and how you've resolved technical issues in the past. This will show that you're not just familiar with the tech but can also handle real-world problems.
✨Show Off Your Communication Skills
Since you'll be assisting internal customers, it's crucial to demonstrate excellent communication skills. Practice explaining complex IT concepts in simple terms. You might even want to role-play common scenarios where you help users with login issues or technical problems to showcase your ability to communicate effectively.
✨Familiarise Yourself with Company Values
Custom Interconnect values an honest and open attitude to business. Research their mission and vision, and think about how your personal values align with theirs. During the interview, you can mention specific examples of how you embody these values in your work.
✨Prepare for Practical Questions
Expect some practical questions or scenarios during the interview. They might ask you how you'd handle a specific technical issue or how you would process help desk tickets. Think through your approach to these situations beforehand so you can respond confidently and clearly.
