At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for our team.
- Company: Join Custom Interconnect, a leading Electronics Manufacturing Service company since 1987.
- Benefits: Gain valuable experience, competitive salary, and opportunities for growth.
- Other info: Exciting chance to learn in a fast-paced environment with career advancement.
- Why this job: Be part of a dynamic team and make a real difference in tech support.
- Qualifications: GCSEs in English and Maths, plus strong communication and tech skills.
The predicted salary is between 25000 - 35000 £ per year.
Company Information and Introduction
At Custom Interconnect we plan to succeed and never fail! Our values dictate that we have an unrivalled passion for providing the best Electronics Manufacturing Support on offer, with an honest and open attitude to business. Our vision is to be customers’ first choice for the manufacture of mission critical, high technology electronics, adding value globally, and we are dedicated to delivering innovation and service excellence by investing in design, build and fulfilment of our Customers Products. Formed in 1987, as a company CIL have grown steadily to become one of the major Electronics Manufacturing Service companies available today. Located in Andover, Hampshire, our manufacturing facilities comprises 80,000sq ft of modern production space to meet our customers’ needs.
Key Responsibilities and Duties
- As an IT Support Technician, you will be an integral part of the IT support function across all Custom Interconnect Sites.
- You will be assisting the IT Manager and other IT staff to provide high-quality support to internal customers throughout the business.
- The IT Support Technician role is a new position within our team to support the continued growth of both our IT department and wider company.
- Key accountabilities include but are not limited to:
- Processing help desk tickets from staff.
- Following departmental and company procedures.
- Processing new starters, leavers and staff changes for IT equipment and services.
- Installation of laptops, PCs, mobile phones and tablets.
- Patching network connections.
- Helping users with technical issues in applications.
- Using troubleshooting techniques to resolve problems.
- Setup of user accounts and assisting users with login issues.
- Assistance with staff training and induction.
- Undertaking daily backup procedures.
- Willingness and ability to provide some out of hours support (after training) would be desirable.
Key Skills and Competencies
- Minimum of five GCSE passes including English and Maths or equivalent.
- Excellent communication skills, both written and verbal.
- Demonstrable skills in Windows 11 installation and support.
- Understanding of LAN and Wi-Fi networks.
- Setup and management of Printers.
- Knowledge and use of Microsoft Office applications.
- Setup and support of iOS and/or Android mobiles.
- Full UK Driving License required.
DESIRABLE:
- Preferably at least one GCSE in an engineering, science or technology subject.
- Previous support experience on an IT Help Desk.
- Management of Microsoft 365/Azure environments.
- Management of on-premise Active Directory environments.
- Understanding of TCP/IP, firewall and router configuration.
- Supporting business software such as accounting or ERP/MRP systems.
IT Support Technician in Andover employer: HR Duo, Ltd.
At Custom Interconnect, we pride ourselves on fostering a dynamic and supportive work environment where innovation thrives. As an IT Support Technician in our modern Andover facility, you will benefit from a culture that values growth and collaboration, alongside opportunities for professional development and training. Join us to be part of a passionate team dedicated to delivering excellence in electronics manufacturing, while enjoying the advantages of working in a well-established company with a commitment to employee satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Andover
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Support Technician role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and common troubleshooting scenarios. Practice explaining your thought process clearly, as communication is key in this role. We want to see you shine!
✨Tip Number 3
Don’t forget to showcase your passion for technology during interviews. Share any personal projects or experiences that highlight your skills in Windows installation, network support, or even helping friends with tech issues. It shows initiative!
✨Tip Number 4
Apply through our website for the best chance of landing that IT Support Technician gig. We love seeing applications directly from candidates who are eager to join our team at Custom Interconnect!
We think you need these skills to ace IT Support Technician in Andover
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight your relevant skills, like Windows 11 support and troubleshooting techniques, so we can see how you fit into our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for IT support and how your experience aligns with our values at Custom Interconnect. We love seeing genuine enthusiasm!
Show Off Your Communication Skills:Since excellent communication is key in this role, make sure your written application reflects that. Keep it clear, concise, and professional – we want to see your ability to communicate effectively right from the start.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at HR Duo, Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, LAN/Wi-Fi networks, and mobile device support. Custom Interconnect is looking for someone who can hit the ground running, so be ready to discuss your experience with these technologies in detail.
✨Show Off Your Communication Skills
As an IT Support Technician, you'll need to communicate effectively with non-technical staff. Practice explaining complex technical issues in simple terms. This will demonstrate your ability to assist users with their technical problems clearly and concisely.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific technical issues or user requests. Think of examples from your past experiences where you successfully resolved problems, and be ready to walk the interviewer through your thought process.
✨Understand the Company Culture
Custom Interconnect values passion and innovation. Research the company’s history and its commitment to service excellence. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission of being a first choice in electronics manufacturing.
