Senior People Advisor
Location: Swindon/Consideration of hybrid working after successful completion of probation.
Reports to: Head of HR Consultancy/MD.
Salary: £40K to £45K DOE.
Benefits: Comprehensive benefits package including professional development opportunities.
HR with a Difference
Join our flexible and commercially focused HR consultancy team at the HR Dept Swindon, North Wiltshire and East Cotswolds, where we pride ourselves on delivering exceptional HR services. We provide high-quality, commercial HR advice and support to a diverse range of clients, helping them navigate complex HR issues with ease. We offer a full range of HR services with a main focus on employee relations issues (disciplinaries, grievances, redundancies and TUPE), performance management, recruitment, training, and development.
Purpose of the role
The Senior People Advisor is the first point of contact for HR Dept clients, responsible for delivering high-quality, commercial HR advice and support. The role requires a confident and highly organised individual who can work autonomously, manage their own caseload and priorities, and take ownership of complex HR issues from initial enquiry through to resolution. You will navigate clients through HR processes, providing practical solutions to people-related challenges, and undertake client project work as required.
Main responsibilities
- Act as the first point of contact for the HR Advice Line service, providing accurate, timely and commercially focused HR advice and support to clients across all areas of HR, with a particular focus on employee relations matters, via telephone and email advising and managing independently on behalf of clients' disciplinary issues, employee grievances, performance management, redundancies and TUPE.
- Act as a TUPE champion within the team, providing expert guidance on TUPE processes, supporting colleagues with cases, and ensuring best practice approaches are consistently applied across client work.
- Act as the lead advisor for allocated clients, taking full ownership of the client relationship, proactively managing HR needs, anticipating risks, and ensuring the delivery of a joined up and commercially focused HR service.
- Manage a personal caseload of client work, independently prioritising and making sound commercial decisions on HR matters, escalating only where appropriate.
- Create and issue documentation that supports the specialist advice provided to clients.
- Deliver project work including staff surveys, salary benchmarking and appraisal processes.
- Chair or support formal meetings including grievances, disciplinaries and appeals.
- Lead on-site with redundancy programmes and complex employee relations issues.
- Support and deliver client training, including preparation of training materials.
- Draft and update client policies, procedures and handbooks to ensure compliance with employment law and best practice.
Business Relations and Development
- Identify new business opportunities with existing clients (such as movement to a higher service, recruitment, and additional project or site work).
- Own the client on‑boarding process for designated clients, and maintain regular, structured contact in line with internal protocols to support ongoing service delivery and client engagement.
Supporting Team Development
- Act as a role model for other HR Advisors, demonstrating best practice in client delivery, documentation, and case management.
- Provide informal coaching and guidance to junior team members on employee relations matters and HR processes.
- Share knowledge and contribute to continuous improvement of team standards and resources.
Who are we looking for?
- CIPD qualified or working towards qualification, or equivalent experience.
- Excellent and up to date UK employment law knowledge.
- Proven experience managing a range of employee relations casework.
- Experience leading formal HR processes including disciplinaries, grievances and appeals.
- Strong working knowledge of TUPE processes, with experience advising on or managing transfers.
- Proven ability to work autonomously and manage a varied and demanding caseload.
- Confidence in making independent, commercially sound HR decisions.
- Excellent communication skills, both written and verbal.
- High level of accuracy and attention to detail.
- Strong organisational skills with the ability to meet deadlines and manage competing priorities.
- HR experience across a range of business sectors.
- Experience supporting or mentoring junior team members.
- Commercial awareness and understanding of the needs of small businesses.
Location and Working Hours
Office based in Swindon, with occasional travel to clients. Hours: 40 hours per week, Monday to Friday (9.00am to 5.30pm).
Salary and Other Benefits
- Salary range of between £40K and £45K DOE.
- 25 days holiday + Bank Holiday.
- Free on-site parking.
Diversity is key to our success, and we work hard to make sure we're inclusive. We can only accept applications from those who have the right to work in the UK without restrictions.
Senior People Advisor- Employee Relations Specialist in Swindon employer: HR Dept
AT&C Professional Systems is an exceptional employer located in London, offering a dynamic work environment where employees can thrive and grow. With a close-knit team of around 35 people, the company fosters a collaborative culture that encourages innovation and professional development, particularly in the newly shaped HR & Compliance Officer role, which provides a clear pathway to management responsibilities. Employees enjoy competitive salaries, generous holiday allowances, and the opportunity to make a significant impact on the organisation's HR and compliance standards.
