At a Glance
- Tasks: Lead HR services, ensuring top-notch delivery and client satisfaction.
- Company: Dynamic HR firm based in Swindon with a focus on innovation.
- Benefits: Competitive salary, comprehensive benefits, and professional development opportunities.
- Other info: Exciting opportunity for career growth in a supportive environment.
- Why this job: Make a real impact in HR while leading a passionate team.
- Qualifications: Strong HR coordination experience and knowledge of employment law required.
The predicted salary is between 55000 - 60000 £ per year.
Location: Swindon, with travel to London
Reports to: Managing Director
Salary: £55 - £60k DOE
Holidays: 25 days + BH
Benefits: Comprehensive benefits package including professional development opportunities, Health Cash Plan, Pension Scheme and Free onsite parking.
The Head of HR Services is responsible for overseeing the delivery quality of this prestigious service of the 360 Service and Complete HR Service. This role ensures that day-to-day HR administration, experienced employee relations advice, documentation production, on-boarding/off-boarding processes, reporting, and optional service enhancements are delivered efficiently and consistently to clients.
The Head of HR Services will supervise the HR Administrators, ensuring high standards of service, prioritisation, workload coordination, and adherence to compliance requirements. The Head of HR Services will support their daily work, allocate tasks, provide guidance, and ensure service timelines are met.
The role requires excellent coordination, attention to detail, client service focus, and the ability to manage multiple workflows simultaneously.
Key Responsibilities- Service Oversight and Coordination
- Oversee delivery of the 360 HR and Complete HR services, ensuring all service components are completed accurately and on time.
- Act as the primary coordination point for service-related queries.
- Ensure consistent and compliant processes across all clients receiving the service.
- Work closely with HR Consultants, HR Advisors and Managing Directors to maintain high service standards.
- HR Information System Management
- Oversee the day-to-day running of client HR Systems, ensuring the HR Administrators are completing actions accurately and ensuring that data within the HR Systems is up to date.
- Monitor data accuracy and compliance across all systems.
- Support on-boarding/off-boarding processes, ensuring the HR Administrators follow correct procedures.
- Documentation and Workflow Management
- Ensure the team produces and issues all required employment documentation, in line with Client requirements.
- Coordinate the use of the virtual signing platform and ensure correct filing on HR Systems and Sharepoint.
- Create process flows for clients that accurately reflect their internal procedures.
- Create and continually update internal how to guides for the internal HR team.
- Reporting and Dashboards
- Oversee monthly dashboard, data, production for clients.
- Ensure accuracy, timely issue, and clarity of reports.
- Provide regular reports to the Managing Directors on client feedback, changes to services, proposed changes to workflows and HR Administrator performance.
- Supervision of HR Administrators
- Allocate tasks and manage the HR Administrators daily and weekly workflows.
- Provide guidance, support and quality-checking.
- Ensure consistent delivery across the team.
- Act as a first point of contact for problem solving and escalations.
- Provide feedback to the Managing Directors on HR Administrator performance and occasionally take part in one-to-one meetings and appraisals.
- Identify external training for team members and making recommendations to the Managing Director.
- Continuous Improvement
- Identify opportunities to streamline client and internal processes and improve efficiency.
- Maintain up to date knowledge of best practice HR administration and compliance.
- Support service development and enhancements.
- Ensure the structure of the 360 HR and Complete HR team meets the needs of the business and clients and liaise with the Managing Directors on the team structure.
- Consider use of additional technology to improve processes.
- HR Service Delivery
- Supporting 360 HR and Complete HR clients with ER queries.
- To attend client sites to support with areas such as employee matters, general HR needs, management/board meetings, in addition to key client onsite support/projects.
- Provide expert HR guidance on employee relations over phone and email.
- Chair or support formal HR processes such as disciplinary/ grievance/ investigation meetings for clients.
- Deliver HR training and update client policies and procedures.
- Maintain accurate records and ensure compliance with company governance.
- Client Relations
- Conduct regular client review meetings and identify new business opportunities.
- Support new client onboarding.
- In liaison with the Managing Director (clients), attend client sites to carry out review meetings on service delivery.
Person Specification
- Strong experience in HR Coordination, HR Administration.
- Strong knowledge of employment law, and HR best practice.
- Excellent organisational and multitasking skills.
- Strong working knowledge of HRIS systems and HR Administrative processes.
- Ability to supervise and support junior team members.
- High attention to detail and accuracy.
- Excellent written communication and document production skills.
- Strong client service orientation.
Head of HR Services in Swindon employer: HR Dept
As an employer, we pride ourselves on fostering a supportive and dynamic work culture in Swindon, where the Head of HR Services plays a pivotal role in shaping our HR offerings. With a comprehensive benefits package that includes professional development opportunities, a Health Cash Plan, and a Pension Scheme, we are committed to the growth and well-being of our employees. Our focus on continuous improvement and client satisfaction ensures that you will be part of a team that values excellence and innovation in HR services.
StudySmarter Expert Advice🤫
We think this is how you could land Head of HR Services in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in HR or related fields. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your experience aligns with their needs, especially in HR services and client relations.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable discussing your past experiences and how they relate to the Head of HR Services role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Head of HR Services in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of HR Services role. Highlight your experience in HR coordination and administration, and don’t forget to showcase your knowledge of employment law and HR best practices. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your experience overseeing HR services and how you’ve successfully managed teams in the past. Let us know what makes you passionate about HR!
Showcase Your Attention to Detail:In HR, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to ensure their documents are polished and professional. It shows us you care about quality!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly. Plus, it’s super easy – just follow the prompts and submit your application!
How to prepare for a job interview at HR Dept
✨Know Your HR Stuff
Make sure you brush up on your knowledge of employment law and HR best practices. Be ready to discuss how you've applied this knowledge in previous roles, especially in areas like employee relations and compliance.
✨Showcase Your Leadership Skills
As a Head of HR Services, you'll be supervising a team. Prepare examples of how you've successfully managed and supported junior team members in the past. Highlight your ability to allocate tasks and ensure high standards of service delivery.
✨Demonstrate Your Organisational Skills
This role requires excellent coordination and multitasking abilities. Be prepared to discuss specific instances where you've managed multiple workflows simultaneously and how you ensured everything was completed accurately and on time.
✨Engage with Client Relations
Client service focus is key for this position. Think of examples where you've built strong client relationships or improved service delivery. Be ready to discuss how you would approach client onboarding and regular review meetings.
