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- Tasks: Lead operations and ensure smooth daily business functions in a growing IT consultancy.
- Company: Join Grit Consultancy, a dynamic IT firm focused on innovation and growth.
- Benefits: Enjoy a competitive salary, private medical, flexible working, and a supportive team.
- Other info: Opportunity for professional growth in a collaborative environment.
- Why this job: Make a real impact in a senior role with direct access to company founders.
- Qualifications: Experience in operations management and strong organisational skills are essential.
The predicted salary is between 45000 - 50000 £ per year.
Grit Consultancy is a growing IT consultancy delivering Managed IT Support, Cloud Hosting and Microsoft 365, Cyber Security, IT Consultancy and Project Management services. As our client base and team continue to expand, we are strengthening our operational structure to support scalable growth and service excellence.
The Operations Manager is a senior, business-critical role within Grit Consultancy. Reporting directly to the company founders, you will take ownership of the firm's operational backbone, ensuring the business runs efficiently, compliantly and professionally day to day. This role spans operations, finance administration, supplier and client coordination, people processes and internal reporting. You will work closely with senior stakeholders, providing structure, oversight and practical support while identifying opportunities to improve how the business operates. This position is suited to an experienced operations professional who thrives in a hands-on environment, enjoys responsibility and wants to play a visible role in the growth of a consultancy business.
Key Responsibilities
- Business Operations and Finance
- Own the end-to-end order-to-invoice process, including quotations, purchase orders, invoicing and reconciliation.
- Produce all company invoices and manage supplier invoices and expenses, working closely with the outsourced accounts team.
- Maintain contracts, insurance, compliance records and overall operational costs.
- Client, Supplier and Commercial Support
- Support client onboarding and maintain accurate client and contact records.
- Liaise with suppliers and vendors to source competitive pricing for hardware, software and licensing.
- Act as a key administrative and operational liaison across clients and partners.
- People, Office and Governance
- Oversee office management, facilities, equipment and Health and Safety standards.
- Coordinate team calendars, holidays and new starter inductions.
- Maintain staff records and support internal people processes.
- Arrange travel and accommodation for the support team as required.
- Reporting and Continuous Improvement
- Produce operational and management reports for senior stakeholders.
- Support clear internal communication across the business.
- Identify, design and implement process improvements to drive efficiency and service quality.
- Provide operational and administrative support to the CEO and founders.
Experience and Skills
Essential
- Proven experience in operations management, office management or senior administrative leadership.
- Strong organisational and prioritisation skills with excellent attention to detail.
- Confident communicator, comfortable working with senior stakeholders.
- Commercially aware, proactive and solutions-focused.
- Able to operate independently within a small, growing business.
Desirable
- Experience within an IT consultancy, MSP or professional services environment.
- Experience using systems such as Xero, Microsoft 365, HubSpot or similar.
- Familiarity with PSA systems such as Autotask.
- Knowledge of GDPR, data protection and basic procurement processes.
What We Offer
- A senior operational role with real influence in a growing consultancy.
- Direct access to company founders and decision-making.
- Supportive, collaborative team environment.
- Training on all systems and processes.
- Flexible working arrangements.
- Company pension.
- Competitive salary based on experience.
Operations & Office Manager in London employer: HR Dept
Contact Detail:
HR Dept Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Office Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations & Office Manager role.
✨Tip Number 2
Prepare for interviews by researching Grit Consultancy inside out. Understand their services and values, and think about how your experience aligns with their needs. We want you to show them you’re not just another candidate, but the perfect fit for their growing team!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in operations management can directly benefit Grit Consultancy. We suggest rehearsing common interview questions and preparing examples of your past successes to demonstrate your capabilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. We believe this small gesture can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Operations & Office Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations & Office Manager role. Highlight your relevant experience in operations management and any specific skills that match what we're looking for, like attention to detail and strong organisational skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Grit Consultancy. Share specific examples of how you've improved processes or supported teams in previous roles.
Showcase Your Communication Skills: As a key communicator with senior stakeholders, it's important to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role directly by our team!
How to prepare for a job interview at HR Dept
✨Know Your Operations Inside Out
Make sure you understand the key responsibilities of the Operations & Office Manager role. Familiarise yourself with the end-to-end order-to-invoice process, as well as how to manage supplier relationships and client onboarding. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Grit Consultancy is looking for someone who can identify opportunities for improvement. Prepare examples from your past experience where you've successfully implemented process improvements or solved operational challenges. This will demonstrate your proactive approach and solutions-focused mindset.
✨Communicate Confidently with Senior Stakeholders
As you'll be working closely with senior stakeholders, practice articulating your thoughts clearly and confidently. Think about how you can convey complex information simply and effectively. This will help you stand out as a confident communicator during the interview.
✨Be Ready to Discuss Compliance and Governance
Since the role involves maintaining compliance records and health and safety standards, brush up on relevant regulations and best practices. Be prepared to discuss how you’ve ensured compliance in previous roles, as this will highlight your attention to detail and organisational skills.