At a Glance
- Tasks: Provide Level 2 IT support and assist clients across London/Southeast with tech solutions.
- Company: Award-winning IT consultancy with over 25 years of experience in the tech industry.
- Benefits: Competitive salary, private medical, company pension, and 23 days holiday plus bank holidays.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Join a dynamic team and make a real impact in the tech world.
- Qualifications: Proven Level 2 IT support experience and strong Microsoft 365 skills required.
The predicted salary is between 40000 - 45000 £ per year.
About Grit Consultancy
GRIT Consultancy is an award-winning, all-in-one IT support, consultancy, security and hosting solution provider based in London, serving businesses across the UK and globally. With over 25 years' experience in the technology industry, we are a growing team of specialists dedicated to delivering reliable, secure and proactive IT solutions that enable our clients to focus on their core business.
The Role
This role is key to the success of GRIT Consultancy. You will be responsible for providing Level 2 technical support, delivering onsite assistance to clients across London/Southeast, and supporting deployments and projects across modern cloud-first environments. You will need to be confident working independently, managing your own schedule, and representing GRIT Consultancy professionally at client sites.
Key Responsibilities
- Provide Level 2 technical support across desktop, mobile, cloud, and networking environments.
- Attend client sites to troubleshoot issues, perform installations, and replace hardware where required.
- Deploy, configure, and manage Microsoft 365 and Intune environments, including device enrolment, compliance, policies, app deployment, and Autopilot.
- Support project delivery, including migrations, onboarding, endpoint refreshes, and site rollouts.
- Manage support tickets in line with SLAs, resolving issues independently where possible and escalating when required.
- Maintain accurate documentation and liaise with clients and internal teams to ensure smooth service delivery.
- Support user onboarding/offboarding, device provisioning, and account setup.
- Contribute to process improvements and undertake additional technical duties as required.
Experience and Skills Required
- Proven Level 2 IT support experience, ideally within an MSP environment.
- Strong experience with Microsoft 365 administration and deployment.
- Hands-on expertise with Microsoft Intune, including device management, compliance, policies, app deployment, and Autopilot.
- Good knowledge of Azure AD / Entra ID, user management, and security controls.
- Experience supporting and troubleshooting physical hardware, including laptops, desktops, and servers.
- Strong support experience across Windows 10/11 environments and virtual platforms such as Azure, ESXi, and Hyper-V.
- Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, Wi-Fi, and basic switch/firewall concepts.
- Strong troubleshooting, root cause analysis, workload prioritisation, and project delivery skills.
- Full UK driving licence with willingness to travel across London and surrounding areas.
Desirables
- Experience with RMM and PSA tools such as Autotask, Datto RMM, or N-able.
- Familiarity with UniFi, FortiGate, or Ruckus networking, including firewall and NAT configuration.
- Basic PowerShell scripting and automation skills.
- Experience administering SharePoint and Teams.
- Understanding of security best practices, including MFA, endpoint protection, and compliance.
Personal Attributes
- Highly organised with strong time management skills.
- Comfortable working in fast-paced MSP environments and adapting to changing priorities.
- Friendly, professional, and approachable with a calm, reliable attitude.
- Trustworthy with strong confidentiality awareness.
Equal Opportunities
GRIT Consultancy is an equal opportunities employer. We are committed to creating an inclusive workplace and welcome applications from all sections of the community, regardless of age, gender, ethnicity, disability, religion, sexual orientation or any other protected characteristic.
Hours: 40hrs p/wk, Mon - Fri, Permanent Position
Location: London
Holiday: 23 Days Holiday + Bank Holidays
Salary & Benefits: £40K to £45K, depending on experience, Private Medical and Company Pension
Level 2 Senior IT Field Engineer in London employer: HR Dept
At Grit Consultancy, we pride ourselves on being an award-winning IT support provider that fosters a collaborative and inclusive work culture in the heart of London. Our employees enjoy competitive salaries, generous holiday allowances, and comprehensive benefits including private medical insurance and a company pension, all while having the opportunity to grow their skills in a dynamic environment. Join us to be part of a dedicated team that values innovation and professional development, ensuring you can thrive in your role as a Level 2 Senior IT Field Engineer.
StudySmarter Expert Advice🤫
We think this is how you could land Level 2 Senior IT Field Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry meetups, and don’t be shy about asking for referrals. We all know that sometimes it’s not just what you know, but who you know that can land you that Level 2 Senior IT Field Engineer role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your hands-on experience with Microsoft 365 and Intune. We want to see how you’ve tackled real-world problems, so share those success stories!
✨Tip Number 3
Be proactive! If you see a job opening that fits your skills, apply through our website. Don’t wait for the perfect moment; take the initiative and show us why you’re the best fit for the team at Grit Consultancy.
✨Tip Number 4
Prepare for the interview! Research Grit Consultancy and come armed with questions about their projects and culture. We love candidates who are genuinely interested in what we do, so let’s have a great conversation about how you can contribute to our success!
We think you need these skills to ace Level 2 Senior IT Field Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Level 2 Senior IT Field Engineer role. Highlight your relevant experience with Microsoft 365, Intune, and any hands-on hardware support you've done. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team at Grit Consultancy. Keep it professional but let your personality come through!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical challenges in the past. We love candidates who can think on their feet and resolve issues independently, so don't hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join our team!
How to prepare for a job interview at HR Dept
✨Know Your Tech Inside Out
Make sure you brush up on your Level 2 IT support skills, especially with Microsoft 365 and Intune. Be ready to discuss specific scenarios where you've successfully troubleshot issues or deployed solutions, as this will show your hands-on expertise.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex technical problems in the past. Think about situations where you had to manage your own schedule while providing onsite support, and how you prioritised tasks effectively.
✨Demonstrate Your Communication Skills
Since you'll be representing GRIT Consultancy at client sites, practice explaining technical concepts in a clear and friendly manner. This will help you convey your professionalism and approachability during the interview.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in real-world situations, like handling a support ticket under pressure or managing a project rollout. Prepare by thinking through your thought process and how you would ensure smooth service delivery.
