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- Tasks: Manage inbound sales, process orders, and handle customer queries.
- Company: Join a thriving company with 14 diverse brands and a strong growth trajectory.
- Benefits: Enjoy a competitive salary, bonus scheme, and potential for career advancement.
- Why this job: Gain valuable sales experience in a supportive team environment with opportunities for personal growth.
- Qualifications: Previous sales or customer service experience is preferred; strong communication skills are essential.
- Other info: Initial training will be on-site in Aldershot for the first 6-8 weeks.
The predicted salary is between 22700 - 23800 £ per year.
£27,000 - £28,000 per annum with a bonus scheme of up to £1200 per annum.
For the first 6-8 weeks, the role will be based on Hawley Road, so you need to be able to get there and Aldershot.
Would you like the opportunity to work for a successful growing company, which has 14 different brands under the group? You will have some experience of sales already, but it doesn’t need to be from an office environment; it is more about your personality in showing you want to be successful in the role. The majority of your sales will be from inbound leads, and you will gain experience in selling for up to 3 of their companies. You will also need to demonstrate excellent administration and organisational skills.
Key Duties and Responsibilities:- Receive and load customer order requirements by all methods of communication (phone, email, website), onto operating platforms.
- Answering and responding to inbound telephone enquiries.
- Order taking.
- Delivery issues / product queries / product returns.
- Reporting of equipment faults.
- Involvement in New Product Launches, Special Offer Initiatives and Customer Related Feedback and compiling this information for use in Driving Sales and our Group Profile with these clients.
- Training to encourage additional sales to clients when processing orders.
- In time, becoming a pivotal part of an expanding team of Group Sales Administrators which can lead to promotional prospects in this rapidly growing Group.
- Good interpersonal skills and team ethic.
- A knowledge of Excel.
- To be able to demonstrate a general awareness of using some form of house software is desirable.
- Some history of either telephone sales or customer-facing roles.
Inbound Sales Administrator employer: HR Dept
Contact Detail:
HR Dept Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Administrator
✨Tip Number 1
Familiarise yourself with the company and its 14 different brands. Understanding their products and services will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves handling inbound enquiries, being articulate and confident on calls will set you apart from other candidates.
✨Tip Number 3
Brush up on your organisational skills. You’ll be managing customer orders and queries, so showcasing your ability to stay organised and handle multiple tasks efficiently can make a strong impression.
✨Tip Number 4
Prepare to discuss your previous sales experiences, even if they weren't in an office setting. Highlighting your interpersonal skills and how you've successfully engaged with customers can demonstrate your potential for success in this role.
We think you need these skills to ace Inbound Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales experience, even if it's not from an office environment. Emphasise your interpersonal skills and any customer-facing roles you've had.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your personality aligns with their focus on success and teamwork.
Showcase Your Skills: Highlight your organisational skills and familiarity with software, especially Excel. If you have experience with order processing or handling customer queries, make sure to include that.
Prepare for Potential Questions: Think about how you would handle inbound sales scenarios or customer issues. Be ready to discuss your approach to problem-solving and how you can contribute to the team.
How to prepare for a job interview at HR Dept
✨Show Your Sales Enthusiasm
Since the role focuses on inbound sales, it's crucial to convey your passion for sales during the interview. Share examples of how you've successfully engaged with customers in the past, even if it wasn't in an office setting.
✨Demonstrate Organisational Skills
The job requires excellent administration and organisational skills. Be prepared to discuss how you manage your time and tasks effectively. You might want to mention any tools or methods you use to stay organised.
✨Familiarise Yourself with the Company
Research the company and its 14 different brands before the interview. Understanding their products and services will help you answer questions more confidently and show your genuine interest in the role.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might encounter in this role, such as handling delivery issues or product queries. Practising your responses can help you demonstrate your problem-solving skills and customer service approach.
