At a Glance
- Tasks: Lead IT support and digital services, ensuring smooth operations and high performance.
- Company: Join the Royal Aeronautical Society, a leader in aerospace knowledge and innovation.
- Benefits: Enjoy 33 days holiday, life insurance, healthcare, and a generous pension scheme.
- Other info: Flexible part-time hours with opportunities for training and development.
- Why this job: Make a real impact by shaping IT support for a dynamic professional community.
- Qualifications: Experience in IT service management and strong problem-solving skills required.
The predicted salary is between 40000 - 40000 € per year.
Salary: £40,000 pa. pro rata
Location: London Office & some Hybrid working
Hours: Part Time (14 hrs p/wk) (Tue, Weds, or Thursday) in our London Office
Holiday: 33 Days, inc. BH (pro rata)
Other Benefits: Life Insurance, 8% Pension, Healthcare Scheme, Training & Development & Staff Socials
About the Role
We are seeking a Senior IT & Systems Officer to act as the central point of contact for all technology across the Society. This is a pivotal role, responsible for shaping how IT supports our people and operations, while working closely with our external IT provider to ensure a high‑performing, secure, and responsive technology environment. You will play a key role in enabling colleagues to work effectively, ensuring systems, infrastructure, and support services operate to a consistently high standard.
Key Responsibilities
- Act as the lead for all IT and digital services across the Society, coordinating with external partners on strategy, operations, and performance.
- Work closely with our external IT provider to ensure efficient delivery of technical support, infrastructure services, and system performance.
- Oversee onboarding and support for staff, including account setup, licensing, hardware provisioning, and access management.
- Manage the procurement, configuration, and distribution of devices and equipment for both office and remote working.
- Act as the main point of contact for IT support partners across infrastructure, cyber security, CRM systems, and website platforms, escalating issues where required.
- Support the maintenance of Cyber Essentials Plus certification, including adherence to security processes and testing requirements.
- Contribute to the development and implementation of IT and information security policies.
- Provide technical support and training for hybrid meetings and office technologies.
- Maintain accurate asset records and support effective IT asset management.
- Work closely with the CRM & Data Product Owner to support system administration and maximise the effectiveness of data and business processes.
About You
You will bring a practical, solutions‑focused approach to IT, combined with strong stakeholder skills and a proactive mindset. We are looking for someone who has:
- Experience managing IT services and equipment provisioning end‑to‑end, from procurement through to deployment.
- A strong understanding of CRM systems and experience supporting business users.
- Experience managing suppliers or external service providers.
- Excellent problem‑solving, troubleshooting, and organisational skills, with the ability to prioritise effectively.
- Strong interpersonal skills, with the ability to build positive, trusted relationships across teams and stakeholders.
- Experience supporting end‑user technology in a professional environment.
It would also be advantageous if you have:
- Experience with Microsoft Dynamics CRM.
- Experience working within a membership organisation or with volunteer networks.
- Data analysis or negotiation skills.
Skills and Attributes
- Highly organised, proactive, and able to manage multiple priorities effectively.
- Strong communicator, both written and verbal, able to engage confidently with technical and non‑technical audiences.
- Positive, collaborative, and adaptable, with a focus on delivering high‑quality outcomes.
- Willingness to work flexibly, including occasional out‑of‑hours support when required.
Qualifications and Technical Skills
- Educated to Level 3 or equivalent (degree‑level education desirable).
- Strong IT literacy, including Microsoft 365 and database systems.
- Experience working with CRM and CMS platforms (knowledge of Umbraco is beneficial).
Working With Us
You will be part of a collaborative and professional team, working at the heart of the organisation to ensure that our people have the tools, systems, and support they need to succeed. At the Royal Aeronautical Society, we play an important role in the Society's vision of leading & providing knowledge to the Aerospace, Aviation and Space Professional community. You'll join a team that is making a difference, and who will welcome and encourage your talent, skills and expertise and support your development.
Senior IT Support Officer in City of Westminster employer: HR Dept
At the Royal Aeronautical Society, we pride ourselves on being an excellent employer that values collaboration, professional growth, and employee well-being. With a generous holiday allowance of 33 days, comprehensive benefits including life insurance and healthcare, and a supportive work culture that encourages training and development, our London office offers a dynamic environment where you can thrive while making a meaningful impact in the aerospace community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Officer in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its tech stack. Show us that you understand their needs and how you can contribute to their IT strategy. Tailor your answers to highlight your relevant experience!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance! We love seeing candidates who take the initiative to engage directly with us. Plus, it makes tracking your application easier for both you and us!
We think you need these skills to ace Senior IT Support Officer in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior IT Support Officer. Highlight your experience with IT services, CRM systems, and any relevant technical skills that match what we're looking for.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've managed IT services or supported end-users in previous positions. We love a good story!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention times when you’ve tackled tricky IT issues. We want to see your troubleshooting prowess and how you’ve made a positive impact in past roles.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at HR Dept
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT services and equipment provisioning. Be ready to discuss your experience with CRM systems and how you've supported business users in the past. This will show that you’re not just familiar with the tech, but that you can also manage it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in previous roles. Think about specific challenges you faced and how you resolved them. This will demonstrate your troubleshooting abilities and your proactive mindset, which are key for this role.
✨Build Rapport with Stakeholders
Since this role involves working closely with various teams and external partners, think about how you can showcase your interpersonal skills. Prepare to discuss how you've built positive relationships in the past and how you plan to do the same in this position.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a supplier or dealing with a cyber security issue. Practise your responses to these scenarios so you can demonstrate your strategic thinking and decision-making skills during the interview.
