Customer Success Manager

Group Integration Lead £28,000 – £32,000 Would you like to work for the leading provider of high-quality print on demand solutions and personalised home décor that are also part of a group of 13 other businesses with plans to extend even more! Key Duties and Responsibilities Working closely with the Commercial, Technical & Operations Teams you will be responsible for customer onboarding into both businesses. Initially you will be reviewing the existing customer onboarding processes, identifying areas for improvement to enhance customer satisfaction and retention. Assist in developing, documenting, and refining the customer onboarding processes to ensure a seamless & efficient experience for new & existing clients. Managing the end-to-end customer onboarding process and gathering customer requirements to coordinating with internal teams for integration setup and providing training and support to clients. Serving as the primary point of contact for clients during the onboarding and integration phases, addressing any questions, concerns, or technical issues promptly and professionally. Working closely with the Commercial teams to ensure a smooth transition of clients from the sales process to onboarding and integration and maintaining clear communication and alignment throughout. Provide ongoing support to customers post-integration, troubleshooting issues, addressing inquiries, and ensuring overall customer satisfaction. Collaborating with cross-functional teams, including Commercial and Operations, to escalate and resolve technical issues or product-related challenges encountered during the onboarding process. You * Proven experience in a sales support, customer success, or technical support role, preferably in a technology or software company. * Excellent interpersonal and communication skills, both written and verbal, with the ability to communicate technical concepts to non-technical audiences. * Proficiency in multitasking, with the ability to prioritise tasks and manage multiple projects simultaneously. * Ability to troubleshoot technical issues and provide timely resolutions or escalate as necessary. * Experience working with CRM systems * Detail-oriented with a strong commitment to delivering high-quality work and exceptional customer service. * Strong problem-solving skills and a proactive approach to identifying and addressing challenges