Senior HR Advisor

Location: Swindon

Reports to: Head of HR Consultancy

Salary: Competitive, based on experience

Benefits: Comprehensive benefits package including professional development opportunities.

Join our dynamic and commercially focused HR consultancy team at the HR Dept Swindon, North Wiltshire and East Cotswolds, where we pride ourselves on delivering exceptional HR services. We provide high-quality, commercial HR advice and support to a diverse range of clients, helping them navigate complex HR issues with ease. We offer a full range of HR services with a main focus on employee relations issues (disciplinaries, grievances, redundancies and TUPE), performance management, recruitment, training, and development.

Purpose of the role:

The Senior HR Advisor is the first point of contact for HR Dept clients, responsible for delivering high-quality, commercial HR advice and support. The role requires a confident and highly organised individual who can work autonomously, manage their own caseload and priorities, and take ownership of complex HR issues from initial enquiry through to resolution. You will navigate clients through HR processes, providing practical solutions to people-related challenges, and undertake client project work as required.

Main responsibilities:

• HR Service Delivery
• Acting as the first point of contact for the HR Advice Line service, providing accurate, timely and commercially focused HR advice and support to clients across all areas of HR, with a particular focus on employee relations matters, via telephone and email.
• Advising and managing independently on behalf of clients’ disciplinary issues, employee grievances, performance management, redundancies and TUPE.
• Acting as a TUPE champion within the team, providing expert guidance on TUPE processes, supporting colleagues with cases, and ensuring best practice approaches are consistently applied across client work.
• Acting as the lead advisor for allocated clients, taking full ownership of the client relationship, proactively managing HR needs, anticipating risks, and ensuring the delivery of a joined up and commercially focused HR service.
• Managing a personal caseload of client work, independently prioritising and making sound commercial decisions on HR matters, escalating only where appropriate.
• Creating and issuing documentation that supports the specialist advice provided to clients.
• Delivering project work including staff surveys, salary benchmarking and appraisal processes.
• Chairing or supporting formal meetings including grievances, disciplinaries and appeals.
• Leading on-site with redundancy programs and complex employee relations issues.
• Supporting and delivering client training, including preparation of training materials.
• Drafting and updating client policies, procedures and handbooks to ensure compliance with employment law and best practice.

Business Relations and Development:

• Identifying new business opportunities with existing clients (such as movement to a higher service, recruitment, and additional project or site work).
• Owning the client onboarding process for designated clients, and maintaining regular, structured contact in line with internal protocols to support ongoing service delivery and client engagement.
• Supporting team development: Acting as a role model for other HR Advisors, demonstrating best practice in client delivery, documentation, and case management.
• Providing informal coaching and guidance to junior team members on employee relations matters and HR processes.
• Sharing knowledge and contributing to continuous improvement of team standards and resources.

Who are we looking for?

Our team is made up of experienced HR professionals with strong employment law knowledge and commercial awareness. We are looking for someone who can confidently operate as a senior advisor, balancing client needs with practical and legally compliant outcomes.

Candidate Requirements:

Essential

• CIPD qualified or working towards qualification, or equivalent experience
• Excellent and up to date UK employment law knowledge.
• Proven experience managing a range of employee relations casework.
• Experience leading formal HR processes including disciplinaries, grievances and appeals
• Strong working knowledge of TUPE processes, with experience advising on or managing transfers
• Proven ability to work autonomously and manage a varied and demanding caseload
• Confidence in making independent, commercially sound HR decisions
• Excellent communication skills, both written and verbal
• High level of accuracy and attention to detail
• Strong organisational skills with the ability to meet deadlines and manage competing priorities

Desirable

• Graduate calibre.
• HR experience across a range of business sectors.
• Experience supporting or mentoring junior team members
• Commercial awareness and understanding of the needs of small businesses

Location and Working Hours:

This role is office based in Swindon, with occasional travel to clients.

Hours: 40 hours per week, Monday to Friday (9.00am to 5.30pm)

Salary and Other Benefits:

We offer a competitive salary between £35K and £40k DOE, 25 days holiday + BH (FTE), Workplace Pension, Free on-site parking, Health Cash Plan Scheme.

Diversity is key to our success, and we work hard to make sure we’re inclusive. We can only accept applications from those who have the right to work in the UK without restrictions.