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For Companies At a Glance
- Tasks: Manage operations, finance, and client support in a dynamic IT consultancy.
- Company: Grit Consultancy, a growing IT consultancy with a collaborative culture.
- Benefits: Competitive salary, flexible working, training, and direct access to founders.
- Other info: Join a supportive team and enjoy excellent career growth opportunities.
- Why this job: Play a key role in shaping the future of a thriving consultancy.
- Qualifications: Experience in operations management and strong organisational skills.
The predicted salary is between 45000 - 50000 ÂŁ per year.
City of London, England
Salary: GBP45000 - GBP50000 per annum
Full‑time, permanent Office‑based with occasional home working
About Grit Consultancy
Grit Consultancy is a growing IT consultancy delivering Managed IT Support, Cloud Hosting and Microsoft 365, Cyber Security, IT Consultancy and Project Management services. As our client base and team continue to expand, we are strengthening our operational structure to support scalable growth and service excellence.
The Role
The Operations Manager is a senior, business‑critical role within Grit Consultancy. Reporting directly to the company founders, you will take ownership of the firm’s operational backbone, ensuring the business runs efficiently, compliantly and professionally day to day. This role spans operations, finance administration, supplier and client coordination, people processes and internal reporting. You will work closely with senior stakeholders, providing structure, oversight and practical support while identifying opportunities to improve how the business operates. This position is suited to an experienced operations professional who thrives in a hands‑on environment, enjoys responsibility and wants to play a visible role in the growth of a consultancy business.
Key Responsibilities
- Business Operations and Finance
- Own the end‑to‑end order‑to‑invoice process, including quotations, purchase orders, invoicing and reconciliation
- Produce all company invoices and manage supplier invoices and expenses, working closely with the outsourced accounts team
- Maintain contracts, insurance, compliance records and overall operational costs
- Client, Supplier and Commercial Support
- Support client onboarding and maintain accurate client and contact records
- Liaise with suppliers and vendors to source competitive pricing for hardware, software and licensing
- Act as a key administrative and operational liaison across clients and partners
- People, Office and Governance
- Oversee office management, facilities, equipment and Health and Safety standards
- Coordinate team calendars, holidays and new starter inductions
- Maintain staff records and support internal people processes
- Arrange travel and accommodation for the support team as required
- Reporting and Continuous Improvement
- Produce operational and management reports for senior stakeholders
- Support clear internal communication across the business
- Identify, design and implement process improvements to drive efficiency and service quality
- Provide operational and administrative support to the CEO and founders
Experience and Skills
- Proven experience in operations management, office management or senior administrative leadership
- Strong organisational and prioritisation skills with excellent attention to detail
- Confident communicator, comfortable working with senior stakeholders
- Commercially aware, proactive and solutions‑focused
- Able to operate independently within a small, growing business
- Experience within an IT consultancy, MSP or professional services environment
- Experience using systems such as Xero, Microsoft 365, HubSpot or similar
- Familiarity with PSA systems such as Autotask
- Knowledge of GDPR, data protection and basic procurement processes
What We Offer
- A senior operational role with real influence in a growing consultancy
- Direct access to company founders and decision‑making
- Supportive, collaborative team environment
- Training on all systems and processes
- Flexible working arrangements
- Company pension
- Competitive salary based on experience
Operations & Office Manager employer: HR-Dept-39cdddf5
Contact Detail:
HR-Dept-39cdddf5 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations & Office Manager role.
✨Tip Number 2
Prepare for interviews by researching Grit Consultancy and understanding their operations. We recommend practising common interview questions and tailoring your answers to highlight your experience in operations management and your proactive approach to problem-solving.
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work or projects that demonstrate your organisational prowess and attention to detail. We want to see how you’ve improved processes in past roles and how you can bring that expertise to our team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and summarising why you’d be a great fit can leave a lasting impression. We love seeing candidates who are enthusiastic and engaged!
We think you need these skills to ace Operations & Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations & Office Manager role. Highlight your experience in operations management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Grit Consultancy. Share specific examples of your past achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Communication Skills: As a key communicator with senior stakeholders, it's important to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. This helps us keep track of your application and ensures it reaches the right people. Plus, it shows you're proactive and keen to join our team at Grit Consultancy!
How to prepare for a job interview at HR-Dept-39cdddf5
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Grit Consultancy's services and how they operate. Familiarise yourself with their IT consultancy offerings, especially Managed IT Support and Cyber Security. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your operations management skills. Think about times when you improved processes or managed client relationships effectively. Being able to share these stories will illustrate your capability and fit for the Operations & Office Manager position.
✨Ask Smart Questions
During the interview, don’t hesitate to ask insightful questions about the company’s growth plans or operational challenges they face. This shows that you’re not just focused on getting the job but are also thinking about how you can contribute to their success.
✨Be Yourself
While professionalism is key, let your personality shine through. Grit Consultancy values a collaborative team environment, so showing your authentic self can help them see how you’d fit into their culture. Plus, it makes for a more enjoyable conversation!